Customer Support Specialist

Austin, Texas

At Clerri, we’re a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer. Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market.

As a Tier 1 Support Specialist, you will be the first point of contact for patients and practices, handling all inbound requests across phone, email, chat, and other support channels. You’ll play a key role in ensuring customers receive timely, clear, and professional assistance. The ideal candidate has strong communication skills, thrives on problem-solving, and is genuinely committed to helping others.

This role reports to our Tier 1 Support Lead and offers an hourly rate of $22.07 per hour, along with company equity. The position is hybrid, with team members working from our Austin office two days per week. Typical working hours are 9:30 a.m. – 6:00 p.m.

We’re especially excited to connect with candidates who are bilingual and fluent in Spanish, as this helps us better support our customers.

The Day-to-Day 

You will handle patient inquiries, troubleshoot technical issues, and ensure smooth usage of the software for our practices. This includes (but is not limited to):

  • Respond to support inquiries across all inbound channels (phone, email, chat, and future platforms as introduced).
  • Adhere to established SLAs for all support channels.
  • Track member-related support issues and assist in trend analysis.
  • Proactively engage with members and partners to ensure they are utilizing and renewing their membership.
  • Communicate effectively with members to create a professional and memorable experience at every touch point of the brand.
  • Deliver excellent customer support to members and partners, ensuring a resolution is achieved for every contact.
  • Contribute to improving internal wiki and knowledge base documentation as requested.
  • Review self-performance and provide feedback based on outcomes with management.
  • Participate in process improvement initiatives for the betterment of the department.
  • Ensure compliance with all company and regulatory requirements set forth for support.

 

To Be Successful

Do these things sound like you? Yes? Great, you’re already on the path to success at Clerri.

  • Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
  • 1+ year of experience in an operational or support-driven role.
  • Process-oriented, curious, and eager to learn.
  • Organized, dependable, accountable, and coachable.
  • Able to think creatively and problem-solve when prior experience doesn’t offer a clear solution.
  • Comfortable following direction, but also self-directed in moments where guidance isn’t available and able to collaborate with teammates to keep work moving forward.
  • You acknowledge and understand our SLAs and KPIs while maintaining focus on service quality, speed, and customer satisfaction.
  • Familiarity with ticketing and CRM tools (e.g., Zendesk, Salesforce, or similar platforms), as well as phone or communication systems.
  • You are legally authorized to work permanently in the US without employer sponsorship
  • Degrees are welcome, not required. If you’re curious, capable, and eager to learn, we’d love to hear from you.

 

To Thrive

We’re a forward-thinking, passionate, and values-driven team that leads with empathy - and if the following things sound like you, you won’t just settle in. You’ll thrive with us.

  • You’re a self-starter with the ability to “figure it out” but not afraid to ask questions.
  • You’re energized by ambitious goals and love pushing the boundaries of what’s possible.
  • You consistently deliver reliable, empathetic support across all channels while maintaining SLAs and creating positive member and provider experiences.
  • You take initiative beyond ticket resolution, spotting patterns, contributing to documentation, and sharing feedback that strengthens the team.
  • You show self-leadership by being dependable, coachable, and supportive of your peers, helping elevate service quality for both members and colleagues.
  • You like to test, tweak, and try again. At Clerri we’re all about failing fast and learning faster.
  • You believe in delivering real value, not just checking boxes.
  • You are no stranger to playing hard and working harder while treating others with respect and dignity.

 

Our Advantage

If you’re asking yourself “what are the perks of working with us?” Don’t worry. We’ve got you covered.

  • We’ve been named to the Inc. 5000 list three years in a row - we’re growing fast and just getting started
  • You’ll get some skin in the game with employee equity.
  • Innovation is in our DNA - we’re building solutions that matter today and shape the future for providers and patients.
  • We stand behind and celebrate our core values.
  • We’re not just building a product. We’re transforming how care is accessed and sustained, starting with dental.
  • We put our customers at the center of everything we do—every process, product, and decision is driven by what best serves them.
  • Honest, two-way communication is how we operate. Every voice matters, and great ideas can come from anywhere.
  • We celebrate individuality and diversity - when you bring your authentic self to work, we all do better.
  • You’ll experience a culture filled with opportunities to connect in-person and virtually.
  • And we’ve got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, flexible PTO and compassionate leave, and more!

 

Our Commitment to You


Be yourself. Always.
We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you,  because how boring would life be if we were all the same?

 

About Us

Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients.

Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

Create a Job Alert

Interested in building your career at Clerri? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Clerri’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.