Senior Flex Ops Associate

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

Position Overview

Our Worker Ops department is hiring for a flawless executor that enjoys working with different cross-functional teams like Product & Engineering and who is dedicated to upholding operational standards and ensuring key processes run seamlessly on new feature launches. 

About the Flex Operations Team 

The Flex Ops team provides Tier-2 level operational support to enable smooth feature launches on the Ops-side by flawlessly executing critical operational tasks (e.g., standard comms, internal documentation updates, system configurations) and helping mitigate common post-launch customer issues that arise from our unreasonably fast product development speed. 

Primary Responsibilities as a Flex Ops Associate

1. Execute standard pre-launch configuration tasks in (e.g. Braze, Zendesk, etc.) according to documented procedures.
2. Draft and publish clear & accurate internal release announcements using established templates and distribution lists.
3. Complete precise revisions to internal knowledge base articles (e.g., SOPs, feature guides) based on final product changes prior to launch.
4. Process operational change requests submitted via Linear or Zendesk (e.g., Zapier adjustments, template updates) following defined workflows and SLAs.
5. Perform initial data gathering and basic diagnostic checks for reported operational issues according to checklist procedures, routing effectively to engineering, product, or support tiers as required

Top Traits Required to be Successful in Role

1. Meticulous Attention to Detail
2. Methodical Approach to Diagnosing an Issue
3. Proactive & Organized Approach to Work
4. Clear & Precise Written + Verbal Communication
5. High Reliability Process Adherence and Execution

Note: While this position is fully remote, we're not currently looking to hire candidates based in the US or Canada.

System Requirements

• Minimum 15Mbps internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection