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Onboarding Expert

Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

Help Healthcare Heroes Get Started Faster

At Clipboard Health, we're on a mission to fix healthcare staffing. We connect nurses and other healthcare professionals with the facilities that need them—fast, fairly, and flexibly. And none of that happens without you.

As an Onboarding Expert, you’ll be the first real human our healthcare professionals (HCPs) connect with after signing up. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.

What You’ll Be Doing

  • Make ~75 outbound welcome calls daily to new professionals who signed up the day before.

  • Host ~7 15-minute onboarding consultations (pre-booked by professionals).

  • Send follow-up emails and texts to answer questions and ensure no one is left behind.

  • Respond to inbound messages and support tickets.

  • Keep clear documentation of all interactions.

  • Be the go-to guide and trusted partner—helping healthcare professionals feel confident, supported, and ready to take their first shift.

What Makes You a Great Fit

  • You enjoy talking to people, helping them succeed, and solving small challenges every day.

  • You’re comfortable making calls and love building rapport quickly.

  • You speak and write English clearly and professionally.

  • You’re organized, follow through on tasks, and don’t let things slip.

  • You’re curious, resourceful, and always looking for the root cause of a problem.

  • You’re quick with tools and not afraid to learn new systems.

Experience in inside sales, onboarding, or customer support is a plus—but not required. If you’re a quick learner with great communication skills, we want to hear from you.

What This Role Is NOT

  • Not cold calling — you’ll only speak with professionals who signed up the day before.
  • Not technical support — you’ll guide users but escalate deeper tech issues.
  • Not repetitive — every conversation is unique and you’ll need to think on your feet.

Why Join Clipboard Health

  • 100% Remote
  • Mission-driven work that improves lives
  • Supportive, collaborative team
  • Career growth in a fast-moving tech company

System Requirements

To succeed in this role, you must have:

  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset for clear communication.
  • A quiet, distraction-free workspace.
  • Stable power and internet connectivity.

Ready to empower healthcare professionals from day one?

Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.

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This is a remote role open to candidates from various locations. However, due to regulatory and legal restrictions, we are unable to hire from certain countries currently under embargo or trade restrictions. We appreciate your understanding.

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Instructions: Please respond to the voice prompt as if you're speaking directly to the customer. We’re not looking for an explanation of your thought process—just a natural, professional, and empathetic reply, as if you were on a real call.

Important: Make sure the link you submit works properly. This voice response is a required part of the application process, and we won’t be able to proceed if the link is broken or inaccessible.

Use Vocaroo to record your response, then post the link in the space provided below.