Onboarding Coach
๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐จ๐ป๐ถ๐พ๐๐ฒ
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
How You'll Make an Impact:
As an Onboarding Coach, weโre looking for someone who truly understands hospitality and can step into our clientsโ shoes to demonstrate how our system makes their lives easier. Youโll care for our clients and their properties just as you would for a guest in a hotelโalways going the extra mile. In this role, youโll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, youโll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, youโll play a vital role in bringing our motto *โmore reservations, happier guestsโ to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If youโre ready to make a difference and be part of an exciting journey, weโd love to have you on board!
What You Bring to the Team:
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbedsโ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
What Sets You Up for Success:
- Communicate product offerings clearly and synthesize feedback for internal teams.
- Share customer insights and opportunities across departments to drive alignment.
- Manage multiple projects or accounts with strong organizational and proactive skills.
- Empower clients to become self-sufficient during onboarding and beyond.
- Deliver exceptional communication with empathy and a customer-focused approach.
- Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- Have at least 2 years of relevant industry experience in customer-facing roles.
- Fluency in English and Portuguese
- Fluency in Spanish is also preferred
NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
๐ช๐ผ๐ฟ๐ธ ๐๐๐๐ต๐ผ๐ฟ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
๐ช๐ต๐ฎ๐ ๐๐ผ ๐๐ ๐ฝ๐ฒ๐ฐ๐ - ๐ฌ๐ผ๐๐ฟ ๐๐ผ๐๐ฟ๐ป๐ฒ๐ ๐๐ถ๐๐ต ๐จ๐
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold โ we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐๐๐ฎ๐ฟ๐ฑ๐:
- Winner โ Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist โ Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplaceยฎ Certified (2024)
- Deloitte Technology Fast 500 (2024)
๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ผ๐๐ฟ ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
๐๐๐ฒ๐ฟ๐๐ผ๐ป๐ฒ ๐ถ๐ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ - ๐ ๐๐๐น๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ป๐ฐ๐น๐๐๐ถ๐ผ๐ป
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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