Product Manager - User Experience, Cloudflare One
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Location: Remote US
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Role
Cloudflare helps build the future of the Internet. We started Cloudflare to solve one of the largest challenges facing any organization: how do you keep your websites, APIs, services, and infrastructure safe from attack without compromising on performance or reliability? Our customers relied on legacy, painful hardware to solve this challenge. They wanted a scalable service that would work around the world.
To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.
In the last five years, Cloudflare has built the next phase of our product journey, Cloudflare One, on top of that network to solve another challenge: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from data loss and threats.
What you'll do
The first time a customer interacts with Cloudflare is critical to their perception of the service. Ensuring an intuitive and successful experience means customers get the most out of our service. Success in this role requires building an understanding of how customers across varied industries and abilities start to use our platform and working across various teams to uncover solutions that scale to ensure all customers are successful with Cloudflare from day 1.
In this role you will shape the user experience, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise progressive workflows that solve them. You will work to educate and enable users to quickly configure their account and provide data-driven recommendations for how to continue their journey with our service. We operate with small teams of highly motivated and experienced engineers and product professionals.
The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You will need a strong understanding of networking and be highly motivated to continue learning new domains. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.
Examples of desirable skills, knowledge and experience:
- 5+ years of product management experience with demonstrated ability to identify opportunities, and then define and deliver products
- 3+ years of experience building and shipping infrastructure or other technical products
- Extremely comfortable working with and deploying security and networking products
- Proven ability to manage multiple, simultaneous projects that require coordination across departments or multi-disciplinary teams, and ongoing communication with stakeholders
- Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc).
- Passion for partnering closely with design to deliver engaging user experiences
- Ability to create custom dashboards and reports in tools like Grafana, Kibana, and Looker
- Expertise in resource and documentation development for client experience
- Familiarity with growth, onboarding, and/or personalization to to simplify processes for client success
- Experience balancing execution, agility, and culture at a fast growing business
- Exceptional communication, presentation, organizational and analytical skills at the executive level
- Strong empathy, curiosity, and problem solving abilities
Bonus Points if you also have:
- BS/MS in computer science
- Passion and a strong understanding of the Internet and it’s underlying technologies
- Deep knowledge of web security issues and industry standards
- Deep knowledge of web servers (we are currently using NGINX) and web protocols
- Experience with analyzing data for trends and answers to questions using systems like SQL or Amplitude
- Attention to detail demonstrated by including your favorite Cloudflare product in your cover letter
- Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
- A solid understanding of RESTful API design & documentation
- Pricing strategy and revenue forecasting experience
Responsibilities
- Help contribute to crafting Cloudflare’s vision for the future of the Internet
- Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
- Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
- Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
- Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
- Author use cases and prioritize requirements based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
- Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
- Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
- Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.
- Contribute to the Cloudflare One vision and product strategy all up
Compensation
Compensation may be adjusted depending on work location.
- For Colorado-based hires: Estimated annual salary of $140,000 - $172,000
- For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000
- For Bay Area-based hires: Estimated annual salary of $166,000 - $202,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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