Virtual Solutions Engineer, Lisbon

Note: This role is based in Lisbon, Portugal

About the team

The Pre-Sales Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximum business value, fit-for-purpose solution design and adoption roadmap for our customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Who are we looking for?

Our Virtual Solution Engineers come from a wide range of backgrounds. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology and ambition to be as diligent and helpful as possible in supporting our Sales Organization to achieve their goals. 

The range of products and solutions offered by Cloudflare is broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance, networking and security technology is required. The curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. 

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to be hands on. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare.

What will you do?

Connecting with multiple stakeholders within Cloudflare and utilizing a variety of tools, your role will be to support the Sales and Solution Engineering teams throughout the sales process by:

• Performing research and analysis on current and prospective customers’ business and product usage;
• Analyzing performance and security characteristics of both web and mobile applications;
• Collecting internal competitive documentation about specific vendors and competitive products;
• Building and delivering product demonstrations to prospective customers;
• Responding to requests from the Solutions Engineering team in a timely manner.
• Due to the global nature of this role, you may occasionally be required to work outside regular business hours (Monday to Friday) in order to service other geographical locations.

Examples of desirable skills, knowledge, and experience:

• Graduates of technical, computer science or engineering or other relevant degrees.
• 0 - 2 years of professional experience.
• Understanding of “how the Internet works”, including high-level knowledge of internet protocols and the vendor landscape.
• Understanding of how customers make buying decisions and how to explain Return On Investment.
• Programming and application development knowledge is a major plus. Python, JavaScript, Bash experience is preferred.
• Good communication skills. Ability to present in front of an audience.
• Fluent at native level speaker (written & spoken) as below:
  
  • English (required)
  • Any other language at your choice (required)
  • Portuguese (optional)

Bonus!

• Previous experience in a customer facing consultative or support role.
• Knowledge of security products such as Bot Management and Web Application Firewalls (WAF).
• Exposure to emerging technical landscape trends, e.g. SASE and Zero Trust.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.