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Project Manager Intern, Support Operations (Summer 2025)

In-Office
About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Location(s) Available: Austin, TX, US

About the department

The Support team is composed of technical support engineers who are on the front lines helping customers manage billions of web requests each day, software engineers, data scientists, product specialists, data analysts, and program managers who help keep our organization running as smoothly and efficiently as possible. You will be part of our Program Management Office that drives Support’s biggest projects, process changes, and improvements.

This internship is targeting students with experience and interest in Project Management, Program Management, Operations, or Marketing.

What you'll do

  • Create, define, project manage, execute, track, and report on major Support Team initiatives to successful completion; example projects include - 
    • Building content for a public facing Support specific site on www.cloudflare.com
    • Defining new, paid support service offerings and bringing them to market
    • Rolling out a content-driven Support workflow to improve agent efficiency and customer self-service
    • Working cross-functionally with marketing, IT, and content teams to implement a new search tool across public-facing sites
  • Identify and document project risks, issues, and dependencies
  • Ensure buy-in from project contributors, provide regular status updates to stakeholders and senior management, and develop messaging documents
  • Communicate key findings to various stakeholders to facilitate decision-making
  • Work closely across teams within Support including global leadership teams, developers, and teams outside of Support like Marketing, Product, and Sales

Examples of desirable skills, knowledge and experience

  • Pursuing B.S. degree in Business, Communications, or a related field
  • Strong organization and oral and written communication skills
  • Self-starter, ability to take a problem, break it down into tasks, and proactively work to complete it with minimal assistance
  • Experience or interest in project management, planning projects with dependencies and tight deadlines, overseeing execution to meet commitments
  • Excellent scheduling and meeting coordination skills
  • Experience with business requirements and acceptance criteria a plus
  • Experience with Data Analytics tools (Tableau, Google Studio) a plus
  • Ability to commit to a 12 week summer internship.
  • In office 3 days a week in Austin, TX.
  • Only applicants local to Austin will be considered.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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