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IT Product Manager, ERP

Hybrid
About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

The Information Technology Product group is responsible for setting the direction and priorities for Cloudflare enterprise business systems. Our Product Managers partner with all functional teams across Cloudflare to define capabilities that enable us to grow, service our customers & provide reliable platforms for all employees.

What you'll do

We are seeking an IT Product Manager, ERP System to lead a variety of core business systems initiatives within Cloudflare. The IT Product Manager will serve as a “trusted advisor,” the strategic interface between a variety of Finance business areas and the Enterprise Applications team with the focus on business technology strategy development, requirements discovery, risk and service management. The IT Product Manager will be the part of the transformation group supporting the internal ERP business systems, having a holistic view of the end-to-end process from a systems point of view. The IT Product Manager will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. The candidate will partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.  

Responsibilities:

  • ERP System Ownership: Serve as the primary product owner and point of contact for ERP systems (Oracle), including but not limited to modules such as Finance, and Supply Chain.
  • Requirements Gathering and Analysis: Collaborate with business stakeholders to elicit, analyze, and document complex business requirements, translating them into clear and actionable technical specifications.
  • Product Roadmap Development: Develop and maintain a comprehensive product roadmap for ERP systems, aligning with overall business objectives and prioritizing initiatives based on strategic value.
  • Technology and Technical Leadership: Drive the technology strategy for ERP systems, including evaluating new technologies, recommending upgrades, and ensuring alignment with industry best practices. Collaborate closely with Engineering and Enterprise Systems teams to provide technical leadership and guidance, ensuring adherence to standards, best practices, and optimal system performance.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, including business users, IT teams, and external vendors.
  • Vendor Management: Manage vendor relationships, including contract negotiations, performance monitoring, and issue resolution.
  • IT Governance: Adhere to IT governance processes, including change management, incident management, and security protocols.
  • Cross-Functional Collaboration: Collaborate closely with the Sr. Technical Program Manager to plan, execute, and monitor the successful rollout of ERP system implementations, ensuring alignment between technical delivery and business objectives. 
  • System Optimization and Performance Tuning: Monitor system performance, identify bottlenecks, and implement optimization strategies to improve system responsiveness and efficiency.
  • User Training and Support: Develop and deliver user training programs, provide ongoing support, and address user issues and inquiries.

Examples of desirable skills, knowledge and experience

  • ERP System Expertise: Deep understanding of ERP systems, preferably Oracle, including configuration, customization, and integration.
  • Technical Proficiency: Strong technical skills, including SQL, PL/SQL, and other relevant programming languages.
  • Business Acumen: Strong business acumen and ability to understand complex business processes and translate them into technical solutions.
  • Project Management: Proven project management skills, including planning, execution, and risk management.
  • Problem-Solving: Excellent problem-solving and analytical skills.
  • Communication Skills: Strong communication skills, both written and verbal, to effectively interact with technical and non-technical stakeholders.
  • Leadership Skills: Ability to lead and motivate teams, build consensus, and influence decision-making.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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