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Senior IT Product Manager, Product & Pricing

Hybrid
About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin - US

About the role

The IT Product organization is seeking a Sr. IT Product Manager to lead as a trusted advisor and strategic partner to the Product & Pricing teams including playing a lead role in NPI intake, roadmap planning, operationalizing product sales through technology, and establishing a repeatable NPI-IT intake process.  Additionally, the role will be responsible for launching and maintaining an engagement model between IT and the Product and Pricing teams to strengthen the alignment of product release goals, sales enablement, and engineering capacity.

 

Responsibilities:

  • Operates as the trusted partner to both the business (Product and Pricing teams) and IT Enterprise Applications (Engineering team) in managing product strategy, roadmap prioritization, tradeoffs, and overall ownership of the IT Product and Pricing portfolio.
  • Drive the following product outcomes working across all business and technical partners: 
    • Ensure high sales velocity enabling scalable product configuration and pricing strategy execution in sales systems
    • Champion transition to adoption of master data, and attribute/rule-based models for product and pricing extensibility, minimizing bespoke development, and accelerating business releases.
    • Drive efficiency and reduce friction in the Opportunity-to-Cash process while ensuring solutions are fit for high growth, complexity, and enterprise-level governance
  • Ensure your product users and their use cases are considered working with Enterprise Architecture and partner product teams collaborating on requirements for product and pricing systems (product master, pricing engine, etc.).
  • Operates using a Product Led Growth (PLG) model, partnering with stakeholders to ensure IT teams are focused on the highest priority, most impactful, work.
  • Partners with the business to understand objectives and goals to drive outcomes connecting people, processes, and systems.
  • Leads communication between the business and engineering teams to keep all stakeholders informed and aligned.
  • Communicates business objectives and requirements (BRDs) to engineering and scrum teams to ensure scope is understood and works with the business to resolve any ambiguities. 
  • Stays on top of industry trends, bringing learnings and new solutions ideas to the stakeholder team.
  • Leads and nurtures platform vendor relationships including influencing and understanding vendors’ product roadmap and shares recommendations to match the overall business vision and goals.
  • Works with IT leadership to strengthen success measures and team performance.
  • Collaborates with peer IT product managers, fostering a culture of collaboration, data-driven decisions, and growth.
  • Adheres to and instills the IT product led growth (PLG) operating model.
  • Leads weekly roadmap meetings to collaborate on business priorities and roadmap placement and works with the appropriate teams to manage risks and capacity related issues. 
  • Define, prioritize, and groom the product and pricing backlog working with cross-functional business partners and the scrum team.

Examples of desirable skills, knowledge, and experience:

  • BS/BA in Business Administration or Computer Science, or an equivalent combination of education and experience.
  • Minimum of 8 years experience with including complex knowledge and deep understanding of sales operations - specifically within the software sales lifecycle (Opportunity to Quote) including the sales journey from lead to customer.
  • Experience working in a Product Led Growth (PLG) operating model and Agile framework.
  • Experience with GTM platforms such as Salesforce (Sales Cloud, Experience Cloud, CPQ, Revenue Cloud), price systems (Pros, Vendavo Pricefx, etc), and other sales technologies are required. 
  • Personable and approachable with the ability to navigate, sometimes challenging, conversations and decisions between cross functional teams.
  • Strong sense of urgency, ability to manage priorities and tight deadlines in a fast-paced, high growth, and ambiguous environment.
  • Strong ability to communicate with executive leadership, think on a strategic level, and communicate the strategy across the various product teams.
  • Highly organized and able to juggle many tasks without losing sight of the highest priority items.
  • Demonstrated ability to communicate clearly to technical and non-technical audiences, and project manage multiple concurrent projects with varying internal stakeholders and demands.
  • Excellent written and verbal communication skills with the ability to communicate effectively and efficiently in a global fragmented environment.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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