Senior Manager - Client Account Management
WHO ARE WE?
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!
CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
CloudSEK’s Product Suite:
- CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
- CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
Key Milestones:
- 2016: Launched our first product.
- 2018: Secured Pre-series A funding.
- 2019: Expanded operations to India, Southeast Asia, and the Americas.
- 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
- 2021: Raised $7M in Series A funding led by MassMutual Ventures.
- Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
- 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault.
Location: Bangalore [This role requires travel to customer locations in India and abroad]
Role overview: We are seeking an experienced and dynamic Global Client Account Management Leader to drive strategic growth across key global accounts while building a high-performing team. This is a player-coach role: you will manage a portfolio of top-tier clients personally, while also mentoring, developing, and leading a global team of client account managers.
The ideal candidate combines strategic thinking with hands-on client engagement, has a global mindset, and excels in cross-functional collaboration to deliver consistent value to clients and measurable revenue outcomes for the business.
Key Responsibilities:
Player Responsibilities
- Personally manage and grow a portfolio of high-value, strategic global accounts.
- Build strong, trusted advisor relationships with senior client stakeholders.
- Identify client needs, align solutions, demonstrate product capabilities and drive renewals, upsells, and cross-sells.
- Lead contract negotiations and ensure client satisfaction and retention.
- Serve as the voice of the client internally to influence product, operations, and delivery.
Coach Responsibilities
- Lead and develop a global team of client account managers, setting clear performance goals and providing regular feedback.
- Establish account planning, QBR, and relationship management best practices across regions.
- Collaborate closely with sales, marketing, product, and operations to align client strategies with company goals.
- Recruit, train, and retain top talent; foster a high-performance, client-centric culture.
- Building and maintaining strong relationships with existing clients stakeholders (technical owner as well as procurement), understanding their needs and goals, and crafting a suitable deal for upsell and cross-sell.
- Collaborate with the Product POC team and Product managers to develop sales playbooks. Work very closely with CSMs, understand account health and develop
Benefits of Joining CloudSEK
We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:
- Flexible working hours.
- Food, unlimited snacks and drinks are all available while at office.
And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!
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