Front Desk Agent

About this role:

Summary 

Overall, as a Front-Desk Agent, your role is to provide exceptional customer service and create a memorable stay for every guest. Your attention to detail, friendly demeanor, and professionalism are key to ensuring guest satisfaction and loyalty.

Hourly pay range: $19-$21 DOE

What you'll do: Includes but not limited to:

• Greeting guests in a friendly and welcoming manner.
• Checking guests in and out of the hotel.
• Answering phone calls and assisting guests with inquiries.
• Making reservations and handling bookings.
• Providing information about hotel services and amenities.
• Handling guest requests and complaints in a timely and professional manner.
• Ensuring the front desk area is clean and organized.
• Assisting with luggage and transportation arrangements.
• Maintaining guest confidentiality and security.
• Working closely with other hotel staff to ensure a seamless guest experience.
• Assists in the handling of guest service requests and various concerns as required. 
• Conducts follow-up activity as needed with new and current guests to establish and maintain positive guest relations. 
• Ensure that guests are provided with a clean, safe, well-maintained community. 
• Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence. 
• Maintain high standards of guest services and relations. 
• Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours.  If parts must be ordered, causing a delay, guests should be notified in a timely manner. If the work order is not resolved within 48 hours, the regional manager should be notified. 
• Represent the company and the community you manage in a professional manner.  Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public. 
• Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.

What you'll need:

• High school diploma or equivalent /college degree or related coursework; or two years related experience and/or training; or equivalent combination of education and experience.
• Proficient at Microsoft Office, including Word and Excel. Minimum of 1 year experience working on a PC. 
• Top notch communication skills, both verbal and written.