Onboarding Manager, Market Activation

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking an Onboarding Manager, Market Activation to lead the successful launch and acceleration of new and existing markets. This individual will be responsible for traveling across markets to onboard, train, and operationalize provider practices, ensuring they are fully equipped to adopt and integrate Counterpart Assistant (CA) into their daily workflows.

This is a highly dynamic, field-based role focused on bringing markets up to speed quickly and effectively. You will serve as an in-market product and workflow expert, working directly with physicians, clinical staff, and practice administrators to drive strong early adoption and set the foundation for long-term success in value-based care. Candidates must be willing to travel extensively (up to approximately 75%) and spend significant time embedded within provider practices.

As a Onboarding Manager, Market Activation, you will:

• Lead Market Onboarding and Activation.  Own end-to-end onboarding for new and ramping markets, including planning, coordination, and execution of in-person training and go-live support.
• Deliver In-Person Training and Implementation.  Travel to provider practices to train physicians, PCP teams, and office staff on Counterpart Assistant, ensuring seamless integration into clinical and operational workflows.
• Establish Strong Practice Workflows.  Partner closely with practices (clinical and non-clinical staff) to design and implement efficient in-office workflows that drive consistent and effective platform adoption.
• Drive Early Adoption and Engagement.   Ensure providers and care teams quickly become proficient users of CA by reinforcing best practices, troubleshooting challenges, and providing hands-on support during initial rollout.
• Assess Market Readiness and Close Gaps.  Evaluate practice readiness, identify operational or knowledge gaps, and implement targeted interventions to accelerate time-to-value.
• Act as In-Market Product Subject Matter Expert.  Serve as the on-the-ground expert for Counterpart Assistant, confidently demonstrating its value and guiding providers on how to leverage it for improved patient outcomes.
• Support Provider Recruitment and Expansion Efforts.  Partner with GTM and growth teams to support onboarding of new practices and contribute to expansion efforts through strong field presence and product expertise.
• Cross-Functional Collaboration.  Work closely with Provider Success, Sales, Product, and Operations teams to ensure smooth transitions from onboarding to ongoing account management.
• Feedback and Continuous Improvement.  Capture insights from the field to improve onboarding materials, training programs, and product experience.

Success in this role looks like:

• New markets are launched efficiently, with providers fully onboarded and operational in a short timeframe.
• Physicians and staff quickly adopt Counterpart Assistant as part of their daily workflows.
• Practices demonstrate strong early engagement and confidence using the platform.
• You are recognized as a trusted, hands-on partner during the critical onboarding phase.
• Providers and staff feel supported, prepared, and set up for long-term success.
• There is a seamless transition from onboarding to Provider Success with high satisfaction.

You should get in touch if:

• You live in one of the following states: TN, MS, AL, FL OR TX
• You have 5 to 7+ years of experience in healthcare operations, provider training, onboarding, or practice transformation.
• You have a proven track record of implementing new workflows or technology within primary care or ambulatory settings.
• You are highly effective at training and engaging both clinical and non-clinical audiences in person.
• You have a deep understanding of primary care workflows and practice operations.
• You are comfortable working in fast-paced, ambiguous environments and can quickly adapt to different market needs.
• You have strong project management skills and can manage multiple onboarding efforts simultaneously.
• You are willing to travel up to 75 percent of the time and spend extended time in provider offices.

Preferred (but not required)

• Experience with value-based care models, population health, or quality improvement initiatives.
• Familiarity with EHR systems, medical billing, Medicare Advantage, and risk-based payment models.
• Experience implementing healthcare technology or digital health tools in provider settings.
• Knowledge of HEDIS, Stars, wellness visits, and accurate coding practices.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.