Director of Product, Clover R&D

At Clover, the Business Enablement team leads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple: we make it easy for the business to do what’s right for Clover.

We’re hiring a Director of Product to build and lead a product function in Clover's new R&D function. Reporting directly to the CTO, the scope of you and your team will span health-plan, care services, and corporate technology.

This is a player-coach role. You will personally work through difficult product questions while developing a small, flat team of product managers and embedded product operations staff. Most PM assignments will pursue one or two defined outcomes through repeated research and experiments. A small number of senior assignments will require judgment across ambiguous problem spaces to identify and shape the next project worth doing.

You will lead product craft across R&D from the outset, while drawing on the product expertise of Counterpart, our separate technology subsidiary. The surface area is large, and Product missions and capacity will evolve with the business needs and evidence.

You’ll work with empowered teams and individuals: our engineers work directly with users, exercise product judgment, and own technical execution. Many operational needs are clear and practical technical solutions are available; the harder work is resolving details, ownership, and adoption. Our bias is to build the simplest useful system and iterate quickly. You will recognize when engineers and operating owners can advance directly, where a PM can improve a defined outcome, and where substantial product or design discovery is needed.

As a Director of Product, you will:

• Build and develop the product team. Hire for the work, give direct feedback, coach research and measurement, and grow people’s judgment while keeping the structure proportionate to the team.
• Build a culture within product and engineering that values incremental progress toward measurable outcomes, clear stakeholder communication, and aggressive AI-forward productivity.
• Understand the member journey across plan and clinical operations. Observe the work, review interactions and data, and connect apparent technology problems to the underlying needs of members and staff.
• Choose focused product missions with business and engineering partners. Decide where dedicated product attention will help and match the assignment to the uncertainty: a defined improvement mission or senior discovery across a broader problem space. Establish useful baselines, define success, test assumptions, and change course when the evidence warrants it.
• Personally investigate ambiguous opportunities. Turn them into a clear problem, evidence of value, a plausible approach, and a useful first delivery or learning milestone.
• Develop an embedded Product Operations function that connects frontline observation, testing, training, and adoption to product and engineering decisions.
• Partner closely with product leaders in other organizations, Special Project Leads, clinical leaders, and operating owners. Make ownership clear across shared journeys and capabilities.
• Use AI directly to investigate ideas, build and test prototypes, and run bounded experiments. Check the outputs and use what you learn to choose the next step. Work with engineering and operating owners to take promising experiments into production; engineering retains technical delivery and readiness, and operating owners accept the resulting workflow.

Success in this role looks like:

• First 90 days: You understand the initial member and operational journeys, have selected focused product missions with engineering and operating partners, and can explain where teams can advance directly. You are personally advancing a difficult product question, coaching the initial PM work, and establishing credible evidence from an improvement or experiment.
• First six months: PMs exercise stronger judgment and independently advance their assigned missions. Senior discovery produces focused projects and well-supported decisions to defer or stop. Shipped changes are being used, and product decisions connect to measurable improvements in member experience, operational effectiveness, or unit economics.

You should get in touch if:

• You have led and developed product managers while remaining personally involved in discovery, prioritization, and difficult product decisions.
• You have built or substantially shaped a product function and are comfortable starting with a small team and an evolving remit.
• You have improved products used in real operational workflows and can connect software, human work, business economics, and adoption.
• You use AI heavily in your own work and have a practical view of its capabilities and limitations, and strong hypotheses about its future.
• You are technically fluent in systems, APIs, data, and AI behavior. You can independently investigate an idea, build and test a prototype, and run a bounded experiment using AI. You can understand the architectural implications of the products you help design.
• You use research, data, and experiments to make decisions, and can distinguish a promising observation from evidence strong enough to act on.
• You work effectively with engineers who exercise broad judgment and with operating leaders who own their businesses. You build trust through direct relationships and clear decisions.

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Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

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About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

 

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