Manager, Store Operations – Store Labor

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

The Manager, Store Operations – Store Labor will be responsible for store payroll management and allocation, scheduling, system implementation and maintenance, and store reporting. Additionally, this role will serve as a single point of contact and subject matter expert for the field, finance and technology departments. 

Key Responsibilities

• Responsible for tightly managing (forecasting, allocating, reporting) store payroll to ensure effective store execution, drive profitable sales & enable an exceptional experience for associates & customers.
• Work cross-functionally to create and maintain weekly and monthly store payroll budgets, allocation methodology, scheduling platforms, and overall payroll management
• Monitor store payroll performance to identify trends and opportunities to improve productivity and the overall customer experience.
• Ensures the maximization and education (for stores) of Deputy, the Workforce Management tool (scheduler) to effective and efficiently leverage labor in the optimal time frames to drive sales.
• Serve as the single point of contact and subject matter expert for payroll related topics including field requests, issue resolution, and training support.
• Drive store reporting strategies, collaborating across diverse stakeholder groups to define, develop, support and refine suite of reporting tools for all levels of the field to enable effective business insight and decision-making.
• Acts as the brand liaison for stores, finance, technology, and Store Technologies to problem solve and resolve system issues.
• Identifies simple ways to innovate, test and learn new technologies to create a more efficient and effective environment for stores, that aligns with the Store Technology Roadmap.
• Support other operational functions- weekly business review, HR initiatives, store projects, and other special projects. 

Requirements

• College degree or equivalent experience
• 3+ years' experience in retail Operations, Store Finance, stores &/or multi-channel
• Possess strong presentation, listening, verbal, and written communication skills
• Proficient in Microsoft applications including Word, Excel and PowerPoint, Adobe InDesign, and Workforce Management Platforms (Deputy)
• Previous experience with retail payroll modeling, system implementation and workload forecasting
• Ability to influence all levels of the organization and 3rd party vendors
• Strong attention to detail and excellent organizational skills with a flexible approach to shifting priorities of multiple projects
• Highly collaborative work approach with strong cross-functional and relationship building skills

For individuals assigned and/or hired to work in New York, Club Monaco includes a reasonable estimate of the salary or hourly rate range for this role. This accounts for the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current compensation is $90,000 - $100,000 annually.