District Manager

Company Overview

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

We are seeking a District Manager (NY/NJ) to lead the operational execution of a district of stores to ensure exceptional customer experiences and drive profitable top-line sales growth.  They play a key role in growing our brand, fostering our company culture, and creating a high performance selling culture within their team.  They live our values and represent the brand in their behaviors.

Responsibilities

Leadership Attributes

• Deliver continuous performance feedback, motivate, train and develop team to meet current and future position requirements
• Foster a positive team environment by empowering members to participate in company initiatives
• Provide department insight related to the customer experience and communicate information to Regional Manager and corporate office
• Must have an innovative and entrepreneurial mindset and utilize all tools available in order to develop creative strategies to drive topline results
• Drive employee engagement through consistent recognition and provide training and feedback to optimize team performance

Customer Experience

• Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
• Motivate and coach store teams throughout the District to achieve personal and store sales goals and maintain customer focus
• Ensure store teams receive customer service and product knowledge training to strengthen selling skills

People & Development

• Attract top talent, build a high performing team and drive retention through promoting collaboration, providing a positive and rewarding atmosphere and maximizing the success of the team
• Identify a talent pipeline by networking and building relationships within internal and external team
• Provide training to develop individual and overall team skills and abilities
• Coach and mentor team to achieve optimal results including succession planning for current and future positions

Operational Standards

• Collect customer and market feedback, product information and provide ongoing summaries and analysis to the Regional Manager
• Create and communicate clear action plans that optimize results focused on operational excellence and flawless execution
• Analyze the business and create/communicate SMART action plans that optimize results across the District
• Adhere to all policies and procedures and ensure compliance across the District

Visual Presentation/Store Maintenance

• Ensure brand integrity is upheld throughout the District and is reflected to the customer
• Ensure store continually meets merchandising and maintenance standards
• Support store management team in the planning and execution of store flips
• Provide necessary feedback to Corporate office and Field Visual teams to drive the business through visual merchandising
• Foster effective partnership with Field Visual Leader

Drive Results

• Partner with the Regional Manager to oversee the development and execution of sales strategies and profit goals
• Perform store KPI analysis, assess the results, adjust and communicate stales strategies accordingly
• Manage payroll, margins and communicate company pricing strategies
• Manage, train and motivate existing sales team to achieve and exceed both company and store benchmarked goals
• Lead with professionalism and behaviors guided by the Company Values

Experience, Skills & Knowledge

• 3 – 5 years of previous multi-unit management experience, preferably in apparel retail
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written 
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• Schedule flexibility to include evening and weekends where needed
• Ability to travel, conduct on-site store visits and attend meetings as required