Part-Time Key Holder

Overview
A Keyholder will enhance professional skills that drive the company's financial growth. They will support both company and store goals, ensuring adherence to customer service standards, operational procedures, and employee development. Keyholders assist managers in various responsibilities, including merchandising, inventory, and employee experience functions.

Responsibilities
Customer Experience
• Safeguard the customer experience in all areas
• Achieve clienteling and data capture goals to boost sales and maintain customer focus
• Monitor and execute daily sales
• Provide a friendly, welcoming environment
• Maintain a professional appearance in line with dress code and image guidelines
• Maximize personal sales opportunities, including additional sales at the cash wrap
• Assist in conflict resolution with customer issues
• Relay product and customer feedback to managers
• Meet personal SPH goals*
People
• Support management in training new associates on customer service standards and product knowledge
• Supervise the sales floor and provide temporary oversight in the absence of the store manager
• Develop and supervise sales associates as needed

Operational Standards
• Oversee all opening/closing procedures during designated shifts
• Ensure strict adherence to policies and procedures
• Keyholders can process returns but cannot execute employee purchases
• Assist the Management Team with inventory preparations and participate in inventory counts
• Maintain operational integrity and asset protection compliance in daily practices

Visual Presentation/Store Maintenance
• Engage in all merchandising activities, including daily stock maintenance, receiving and processing stock, product transfers, and maintaining sales floor standards
• Be knowledgeable about the store's merchandise and layout

Skills and Requirements
• Minimum of 1-2 years of retail experience
• Excellent interpersonal skills for a team environment
• Strong English communication skills - verbal and written; multilingual is a plus
• Excellent time management and project skills
• Strong planning and organizational skills with attention to detail
• Ability to adapt to changing work demands
• Confident in making timely decisions independently and in groups
• Goal-oriented with a focus on achieving results
• Dedicated to high levels of customer service and sales productivity
• Experience with special projects that enhance related skills is an asset
• Physical Demands:
• Work hours/days may vary based on business needs
• Ability to stand, walk, and lift approximately 20 lbs.
• Capable of packing, unpacking, and moving stock during receiving and stocking functions.