Field Operations Supervisor

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car buyer and retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are looking for a Field Operations Supervisor for our Field operations & logistics team. Our business operates at a speed and volume unmatched in the traditional car industry and we’re looking for a supervisor who can lead and support the field operations side of the business. Experience in Automotive, Logistics or B2C services is a bonus, but the ability to thrive in a high-performance, fast-paced, environment is a requirement.

What You'll Do:

You will be supervising a team of Field Specialists responsible for assisting customers with vehicle drop-offs and off-site pick-ups. Your responsibilities will include:

• Scheduling and workforce planning: Managing daily field operations schedules and supporting future staffing needs
• Training and onboarding: Ensuring new hires are properly trained and set up for success
• Shadowing and coaching: Conducting regular ride-alongs and providing performance feedback to Field Specialists
• Team performance and customer service: Overseeing team performance and ensuring top-tier customer service across all interactions
• Leading by example: Jumping in to support field activities when needed
• Process documentation: Maintaining up-to-date SOPs and quick reference guides for all field activities
• Document accuracy: Reviewing and preparing customer paperwork ahead of scheduled appointments

What We’re Looking For:

• 2 or more years in a supervising role, managing a team of 5-10 members
• Relentless desire for winning and high performance on the team
• Comfortable with tech-enabled processes and proficient in using software tools such as Google Sheets, AirTable etc. 
• You have an ownership mindset where you are end responsible for the results of your team and no excuses
• Flexible schedule and are open to working evenings and weekends
• Comfortable working on-site at our 13700 International Pl, Richmond location
• Must have a valid Class 5 Driver’s License 

Why You'll Love It at Clutch:

• Be a part of a team disrupting a traditional industry
• Freedom to innovate and ownership of your role
• Competitive pay and comprehensive health and dental benefits!

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.