HR Specialist

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are seeking an experienced HR Specialist to design, implement, and continuously improve core HR programs that drive engagement, performance, and positive employee relations. This role partners closely with leadership to ensure consistent and fair HR processes, while also serving as a hands-on operational backbone for the People team. The HR Specialist balances empathy and judgment with structure and process, making a tangible impact across the organization.

What you’ll do:

• Partner with managers to ensure performance processes are fair, consistent, and aligned with company goals and values.

• Lead end-to-end execution of company-wide performance review cycles, including timelines, tools, communications, calibration support, and reporting.

• Continuously develop and improve people programs to enhance engagement, clarity, and effectiveness.

• Build and maintain a pro-employee relations playbook aligned with employment standards and best practices.

• Serve as a key point of contact for employee relations matters, providing guidance and support to managers and employees.

• Support and/or lead workplace investigations, ensuring issues are addressed promptly, confidentially, and fairly.

• Develop, update, and operationalize HR policies and procedures to support a scalable, compliant people function.

• Ensure HR processes are documented, communicated, and consistently applied across the company.

• Own the employee recognition program end-to-end, including design, administration, communications, and continuous improvement.

• Analyze engagement and feedback data to recommend enhancements to recognition and engagement initiatives.

What we’re looking for:

• 5+ years of progressive HR experience, preferably in employee relations or performance management.

• Strong hands-on experience managing performance reviews, employee relations processes, and investigations.

• CHRP designation preferred.

• Solid understanding of HR policies, employment standards, and best practices.

• Proven ability to build clear, scalable processes in fast-paced or high-growth environments.

• Excellent written and verbal communication skills, with discretion, sound judgment, and empathy.

It’d be great if you have:

• Experience in scaling companies or high-growth environments.

• Exposure to HRIS, performance management tools, and engagement platforms.

• Practical experience influencing HR strategy while executing operational initiatives.

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build processes and influence company culture at every level.

• Help shape the employee experience and People function during a phase of rapid growth.

• Broad and direct ownership over HR programs and employee relations.

• Exposure to senior leadership and opportunity to contribute to key company initiatives.

• Competitive compensation and above-market health & dental benefits.

Employment Type:

New, Permanent Full-Time

Compensation & Benefits:

• Salary range: $95,000 - $115,000 per annually 

• Benefits: Comprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage; starting from day 1.

• Pay decisions reflect skills, performance, market benchmarking, responsibilities, and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.