Operations Supervisor, Lot Management

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90. To learn more, visit clutch.ca.

About the Role:

The Operations Supervisor, Lot Management serves as the operational authority on the production floor during Mid-Shift operations. This role ensures production continues efficiently and safely when senior leadership presence is reduced.

The Supervisor acts as the bridge between Team Leads and the Production Manager, providing an additional layer of oversight and decision-making when issues arise that exceed the scope of a Team Lead.

This position is responsible for maintaining operational stability, resolving production issues in real time, and ensuring the shift operates effectively without requiring constant escalation to the Production Manager.

What You’ll be Doing

• Approving operational adjustments required to maintain production flow, including modifying task priorities, adjusting workflows, or reallocating labor to respond to changing operational conditions.
  
  
• Resolving workflow disruptions by identifying operational obstacles, coordinating with Team Leads, and implementing corrective actions to restore production flow and minimize downtime.
  
  
• Making real-time production decisions that support productivity and operational stability when issues arise during the shift.
  
  
• Maintaining continuity of operations by monitoring production progress and ensuring teams remain aligned with shift priorities and performance expectations.
  
  
• Preventing delays caused by waiting for management approval by acting as the on-floor authority for operational decisions, allowing the shift to maintain productivity and stability.

• Balancing labor across teams when necessary to maintain efficient workflow and ensure critical production areas are properly staffed.
  
  
• Supporting Team Leads when production targets are at risk by providing guidance, adjusting resources, and assisting with operational problem-solving.
  
  
• Reallocating resources to maintain line efficiency, ensuring labor, equipment, and work areas are utilized effectively to support production goals.
  
  
• Ensuring consistent execution across all teams by reinforcing operational standards and maintaining alignment with established processes.
  
  
• Adjusting workflow when production falls behind to recover productivity and keep the shift on schedule.
  
  
• Supporting teams during high-demand periods to help maintain production output and operational stability.
  
  
• Coordinating with maintenance when equipment issues occur to minimize downtime and restore operational capacity.
  
  
• Ensuring quality standards are maintained during Mid-Shift operations by monitoring production processes and reinforcing compliance with quality expectations.

The Supervisor also serves as the first escalation point for Team Leads when operational issues extend beyond their scope of authority, including:

• Production bottlenecks, by identifying causes of slowdowns and coordinating actions to restore production flow.
  
  
• Equipment or process disruptions, by assessing operational impact and coordinating with maintenance or adjusting workflow as needed.
  
  
• Staffing shortages or attendance issues, by redistributing labor or adjusting priorities to maintain operational coverage.
  
  
• Quality concerns, by addressing issues affecting production output and ensuring quality standards are upheld.
  
  
• Safety incidents, by responding promptly and ensuring appropriate safety procedures are followed.
  
  
• Workflow coordination between teams, by aligning priorities and ensuring production activities move efficiently across work areas

The Supervisor must also ensure clear communication between Mid-Shift and day leadership to maintain operational continuity, including:

• Reporting major operational events that impact production or safety.
  
  
• Documenting production issues or downtime encountered during the shift.
  
  
• Providing shift summaries to the Production Manager outlining performance, challenges, and key developments.
  
  
• Ensuring the next shift is informed of any outstanding issues so operations can continue smoothly.

What You’ll Need

• Minimum 5 years of experience in operations, logistics, production, or automotive environments
• Previous supervisory or team leadership experience required
• Experience managing vehicle lots, yards, or large inventory environments preferred
• Strong people management and team coordination skills
• Ability to make operational decisions quickly in a fast-paced environment
• Experience coordinating vehicle staging, transport movement, or production queues
• Previous experience working overnight or swing shifts preferred
• Strong problem-solving and issue resolution abilities
• Clear communication skills when working with team leads, operators, and management
• Valid driver’s license with the ability to operate and move vehicles within the lot
• Valid CPR & First aid certification or willing to acquire 

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to create your own path and lead a high-performing team

• Competitive wages and benefits

• Generous time off program

• Opportunity to work for an ambitious and fast-moving startup

Employment Type:

• New, Permanent Full-Time

Compensation & Benefits:

• Salary range: $75,000 - $85,000 annually. 

• Health & dental benefits, available starting day one. 

• Pay decisions reflect objective criteria: skills, performance, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca