Automotive Service Coordinator (Evening Shift)

About Clutch:
We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90. To learn more, visit clutch.ca.

About the Role:

We're looking for a detail-oriented Automotive Service Coordinator to support our evening shift operations at our vehicle reconditioning facility. This role is ideal for someone dependable, customer-focused, and comfortable working in a fast-paced, target-driven environment. Evening availability is required. The shift schedule is Monday to Thursday, 4:30 PM – 3:00 AM, and includes a $1.50 per hour shift premium.

What You'll Do:

• Greet and assist customers with vehicle service needs, providing exceptional service at all times
• Schedule appointments for vehicle repairs, maintenance, and inspections
• Accurately document customer concerns, service history, and recommendations to ensure all needs are met
• Work closely with technicians to ensure timely and accurate completion of work orders
• Provide customers with detailed estimates, timelines, and costs for services
• Address customer concerns, answer questions, and resolve issues to maintain high satisfaction
• Stay current with industry trends, technologies, and best practices in automotive service
• Follow all safety protocols and maintain a safe, organized workspace

What You'll need: 

• A high school diploma or equivalent is required.
• A valid minimum G2 Driver's License in Ontario with a clean driver's abstract is required.
• Must be available a minimum of 40 hours per week.
• Strong communication and collaboration skills with the ability to work effectively in a fast-paced environment.
• A high level of attention to detail with a commitment to accuracy in all tasks.

Employment Type:

• New, Permanent Full-Time

Compensation & Benefits:

• $20 hourly 
• Health & dental benefits
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca