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Data Technician

Cambridge, MA

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

This Hardware Qualification Engineer is responsible for partnering and collaborating with customers, strategic suppliers, engineering, supply chain, manufacturing, and test teams to ensure CMT’s IoT devices meet rigorous industry standards and CMT performance requirements. This role will support four key areas: 

1) daily quality support at designated contract manufacturers 

2) continuous improvement of product quality and reliability, and

3) driving resolution of factory and field quality issues.  

A successful candidate will have deep quality engineering experience with high-volume manufacturing of complex electro-mechanical systems, printed circuit boards, and printed circuit board assemblies.

Responsibilities:

  • Participate in failure analysis and root cause identification of physical part issues discovered at the factory or in the field.  Identify trending issues and prioritize each failure mode to implement both interim containment plans and long term corrective actions. Collaborate with manufacturing engineering and contract manufacturing quality teams to drive containment and corrective action plans
  • Responsible for first article and incoming inspection processes at contract manufacturing sites and suppliers
  • Support and qualify product changes, including material selections, aesthetic components, and printed graphics or logos
  • Establish and implement inspections, test methods and inspection sampling plans to ensure the performance, quality, and appearance of the product meet product specifications and expectations.  Deploy Statistical Process Control as required to improve process capability
  • Ensure manufacturing processes are formally approved for volume production (eg PPAP), including qualifying process, design or test changes
  • Drive quality plan definition, alignment and execution for contract manufacturers including  development of process flow diagrams, PFMEAs, control plans, critical characteristics, quality reports, and traceability protocols. Develop inspection criteria and procedures at all applicable stages of production
  • Provide day-to-day support for Document and Change Control in CMT’s PLM system (Arena) including processing change orders, training new users on the Change Control process, and serving as subject matter expert on managing the proper implementation of design and process changes at contract manufacturers
  • Approval process for deviations
  • Complete any additional tasks as they arise

Qualifications:

  • Bachelor’s degree in Mechanical Engineering or relevant field
  • Awareness of data-driven analytical methodologies for manufacturing, including Statistical Process Control, Six Sigma, Process Capability, and/or Process Performance Analysis
  • Strong analytical skills with proven experience working with a variety of Quality tools
  • Strong problem-solving skills to resolve factory and field quality issues, ensuring that containment, root cause analysis, and corrective action are performed following quality processes
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Nice to have:

  • Strong understanding of core quality tools (APQP, PPAP, SPC, FMEA, MSA)
  • Experience with injection molding of Class A cosmetic parts
  • Experience with high speed pad printing and laser marking
  • Experience with PLM software systems including Arena
  • Experience with electronics test and assembly
  • Experience with relational databases and Tableau data reporting  

Compensation and Benefits:

  • Fair and competitive salary based on skills and experience
  • Equity may be awarded in the form of Restricted Stock Units (RSUs)
  • Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
  • Unlimited Paid Time Off including vacation, sick days & public holidays
  • Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

  • Feel great working to improve road safety around the world!
  • Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
  • Extensive wellness, education and employee assistance programs
  • CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.

CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees’ lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge MA. To learn more, visit www.cmtelematics.com and follow us on Twitter @cmtelematics.

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