Community Manager

About Co-Active Training Institute:

As the trailblazers of coaching, CTI has emerged over the last 30 years to become the place where the best coaches and leaders are trained. At its core, Co-Active is a concept and modality on how to be in relationship with self, other, and a system. In the last ten years we moved from being founder-led to employee-owned and believe that our collective responsibility to our mission is what will make us thrive. Co-Active is so much more than courses, it is a way of altering how the world communicates, leads and creates change, and we believe that this change is and will be created by the people we train as coaches and leaders. We aspire to create a movement that brings more responsibility and wholeness to the leaders who want to create change at the level of self and system and believe Co-Active is the answer. 

The Position: 

More than 150,000 people around the world have been shaped by this work. Coaches, leaders, executives, parents, changemakers, and they share something rare: a common language, a shared set of values, and a genuine hunger to stay connected to what the work awakens in them. The Community Manager will launch and steward CTI's first global alumni community to life on a new platform. This community will be in support of 150,000+ Co-Active alumni across the world, individuals who have completed our programs and are seeking a place to continue their journey, stay connected, and deepen their practice beyond the classroom. This community will play an important role in helping us listen more closely to our alumni, using their experiences and insights to shape what we build next. This is a build-from-zero opportunity for someone energized by connection, learning, and experimentation.

As the organization expands its global footprint and deepens its commitment to lifelong learning, community is not just a nice-to-have, it’s a strategic engine; A core purpose of this community is to capture member voice and translate it into meaningful feedback that informs product and program evolution. It is how alumni stay connected to CTI. It is how the Co-Active model continues to grow its influence in the world. And it is how CTI demonstrates, in real time, that it practices what it teaches. 

The person who steps into this role will be part builder, part steward, part presence. They will help shape one of the most important community experiments in the coaching and leadership development world, and they will do it from the inside out. This role reports to the Associate Director, Project Management. 

We are hiring globally, with a preference for candidates based in or able to work mostly within Eastern Time Zone hours.

What You’ll Do: 

• Launch and steward our global online community from the ground up
• Supported by the platform vendor, our full service technology team, and cross-functional teams within the org, set up, administer and optimize a large-scale digital community platform  
• Design and facilitate online and in-person engaging community experiences that foster connection, learning, and participation
• Connect with grassroots community leaders around the globe to integrate into our community strategy
• Actively host the space: welcoming members, sparking conversations, and nurturing relationships
• Monitor community health and dynamics, using sound judgment to respond and intervene appropriately
• Experiment continuously with new formats, rituals, and engagement strategies
• Bring structure and organization to community operations, content, and workflows
• Collaborate cross-functionally to ensure the community supports broader organizational goals
• Support a global member base, including occasional non-standard working hours
• Most work will take place in Eastern Time Zone hours. Because our community is global, events may occasionally take place in local time and occur outside of regular business hours (9am-5pm), and you may be asked to support them. 
• You will help surface patterns, insights, and opportunities from the community that evolve and improve the community experience over time, and directly influence strategic decisions across the organization. 
• Oversee and manage governance and escalation procedures and policies; partner with IT and internal partners to maintain user information, system processes and content deployment
• Monitor key performance indicators to measure community engagement, and establish and maintain quarterly reporting 

Who You Are:  

• 5 years of experience in community management or similar roles
• Experience administering a large-scale online community, ideally on platforms like Mighty Networks or Circle
• You bring a high level of energy and enthusiasm, with a natural ability to connect with people across cultures and geographies, and a presence that draws others in and fosters meaningful engagement.
• Strong organizational and operational skills
• Analytical skills with Excel
• Presentation skills in Google Slides/Powerpoint
• Ability to prioritize effectively and make sound decisions in a fast-moving environment
• Clear verbal and written communicator, with the ability to adapt communication styles to different audiences and different cultures
• Experience in education, coaching, or learning & development (L&D) preferred, but not necessary
• Familiarity with or willingness to be trained in the Co-Active model
• Passion for coaching, personal development, and leadership development
• You’re a self starter who takes initiative.
• You spot areas where efficiencies can be made.
• You enjoy problem solving. 
• No task is too small or too big.
• You’re a lifelong learner with a growth mindset.

You’re Excited about Us Because:

• Wellness Fridays, every other Friday off throughout the year!
• No Meeting Fridays on the alternate Fridays
• Generous PTO and annual holidays
• You’ll work remotely from your home
• Medical, dental, vision plans available
• Monthly Technology Stipend
• Employee Stock Ownership Plan
• 401k Retirement Plan
• Employee Registration Program for our very own CTI programs
• Parental leave

How We Evaluate our Roles: At CTI, we believe how you show up matters as much as what you produce. These are the competencies we hire for, develop, and assess in this role drawn from both the Co-Active model and our organizational performance framework:

• Relational Leadership + Context: How you build trust and alignment across teams by leading from self-awareness, collaboration and leader presence. Creating context that helps teams and the system progress.
• Evoke Transformation: How you drive change, iterate on your work and inspire growth in yourself, your team, and the system.
• Quality of Work & Execution: How you own and deliver high-quality results with integrity and accountability
• Impact: How your work influences and impacts outcomes, shapes teams, and contributes to the system's success. 

​​What Success in this Role Looks Like

• A vibrant, engaged, and growing global community that reflects Co-Active principles

• Members feel connected, supported, and inspired to participate
• The community becomes a meaningful extension of the Co-Active learning journey

• Operations are organized, scalable, and continuously improving through experimentation and feedback

• CTI has a community it can point to as proof that the model works, not just in the room, but in the world

The compensation for this role will be $79,600 - $90,500 for candidates in the United States. Compensation for candidates outside the U.S. will be location-adjusted based on market data.

We believe everyone has unique strengths to offer, so please apply, even if you don’t meet all the qualifications!