Product Operations Specialist, US- East Coast

Product Operations Specialist (US- East Coast)

Who We Are 

Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY.

Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface.

Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work. 

Description

As a foundational member of our product operations organization, your role will be crucial in supporting and enhancing Cobalt's product offerings for our expanding customer base. By utilizing data insights, you will identify opportunities to enhance user experiences and lead the development of automation and processes to streamline internal scaling efforts. You will also play a key role in the launch process of new features, collaborating closely with cross-functional teams, including product managers, engineers, design, data, marketing, and customer-facing teams. Your contributions will be pivotal in driving the success of Cobalt's product, ensuring seamless user experiences, optimizing internal operations, and fostering ongoing innovation within Cobalt. The ideal candidate will be highly organized, analytical, and comfortable working in a fast-paced environment.

What You'll Do

• Drive data-driven decision-making by tracking product usage, identifying trends, generating reports, analyzing product data, defining KPIs, and improving product feedback loops.
• Assist in planning and executing product launches, coordinating cross-functional efforts, and ensuring seamless deployment.
• Support Product Managers by reducing administrative burden, facilitating communication and alignment, managing product documentation, and assisting with product launches.
• Responsible for managing customer-facing documentation on docs.cobalt.io, ensuring accuracy, clarity, and relevance.
• Manage the product tech stack to ensure effective selection, implementation, and maintenance of tools and platforms used by the product team.
• Enhance operational efficiency by defining and documenting workflows to streamline the product development lifecycle, while also identifying bottlenecks in product processes and proposing scalable solutions for improvement.
• Collaborate closely with Product Managers, Designers, Engineers, and Customer Success teams to troubleshoot issues, document workflows, and drive operational excellence.
• Ensure Product Quality and Governance by overseeing quality assurance processes and managing compliance and regulatory requirements where needed.
• Establish communication channels and forums to facilitate cross-functional collaboration and alignment between product, engineering, design, marketing, sales, and customer success teams.

You Have

• 3-5 years of work experience in product operations, product management, design, program management, or highly cross-functional operational roles in the tech industry.
• Recent experience in the use of AI for productivity and efficiency 
• Strong project management experience with exceptional organizational skills and attention to detail in executing cross-functional projects.
• Excellent written and verbal communication skills, with the ability to effectively convey highly technical topics to both technical and non-technical audiences and build empathy for user problems.
• Strong analytical skills and proficiency in data analysis tools.
• Passion for delivering an outstanding user experience.
• Experience collaborating with global team members.

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US)
• Benefit from medical, dental, vision and life insurance (US)
• Leverage stipends for:
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave 

Pay Range Disclosure

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($141,600 - $177,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. 

Cobalt (the "Company") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.