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Service Dispatcher

Waukesha, Wisconsin, United States

Cobalt Service Partners is seeking a friendly, reliable, outgoing, and self-motivated individual to join one of our teams in Waukesha!

We are seeking a Service Dispatcher to coordinate daily field operations for one of our partner company's installation and service team. You will be the nerve center of our operation - scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have the parts, information, and customer details they need to deliver world‑class service.

***This is an in-office role located in the Waukesha / Greater Milwaukee, WI area. The schedule is Monday to Friday, 8am to 4:30pm.

Key Responsibilities:

  • Schedule and dispatch technicians for service and preventative‑maintenance calls
  • Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization
  • Generate and follow‑up on service quotes (labor, parts, travel) using ServiceTitan or similar field‑service software
  • Serve as primary point of contact for customers, providing status updates and ETA notifications
  • Coordinate parts orders
  • Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service
  • Maintain accurate job notes, photos, and documentation in the CRM


You’ve got what it takes if you have:

  • 1+ years dispatching or coordinating service calls for field based technicians *Required
  • Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software (ServiceTitan strongly preferred)
  • Proven ability to build accurate quotes and interpret labor/material pricing
  • Strong geographic knowledge of Wisconsin and route‑planning skills
  •  Exceptional multitasking, communication, and customer‑service abilities
  • Proficiency with Microsoft 365; comfortable with multiple‑screen workstation


What you can expect:

  • Paid time off (PTO) starting on day one
  • Comprehensive medical, dental and vision insurance offered
  • Health Savings Account (HSA) with company contributions ($125 per month for employees; or $250 for families)
  • 401k with 5% company matching
  • Company provided laptop and phone
  • Hourly pay of $22 - 25 per hour (DOE)
  • Ongoing training, development, and growth opportunities

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