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ServiceTitan Implementation Lead

Remote - CHQ

Position: ServiceTitan Implementation Lead
Organization: Cobalt Service Partners – Alpine Investors Portfolio Company – (https://cobaltsp.com)
Location: Flexible (Remote within the U.S.; with approximately 50% travel involved.)
Reports To: VP, Technology


Cobalt Service Partners Overview

Cobalt Service Partners is a private equity–backed platform building the leading commercial access and security integration business in North America. Our partner companies design, install, and service mission-critical systems including access control, video surveillance, intrusion detection, and related low-voltage infrastructure for enterprise, institutional, and commercial customers. 

Backed by Alpine Investors, a private equity firm specializing in middle-market companies in the services and software industries with $15B+ in AUM, Cobalt has scaled rapidly since launch. With more than 20 acquisitions completed in a highly fragmented operating environment, Cobalt is building a differentiated, data-driven platform designed to scale through both organic growth and M&A.

Cobalt’s Core Values Are:

  • Unwavering stewardship: We believe advancing founders’ legacies is a privilege. We do right by our founders, teams, and customers in good times and in bad.
  • Excellence in action: We hold ourselves accountable to the highest standards. We’re bold in our pursuits, don’t make excuses, and relentlessly empower each other to get the job done.
  • Seek and tell the truth: We’re honest with ourselves and others. We do what we say we’ll do, say what needs to be said, and search for the right answer regardless of where it comes from.
  • Love learning: We’re always learning as individuals, as a team, and as a business. We show up humble, curious, and with the courage to change our minds.
  • Enjoy the ride: We’re fired up by our mission, love our team, and don’t take either for granted. We show up authentically, assume best intent, and try not to take ourselves too seriously.

Position Overview:

The ServiceTitan Implementation Lead is responsible for ensuring business requirements are understood, approved, configured, tested, deployed, and optimized for Cobalt and our related partner companies. The ServiceTitan Implementation Lead must understand ServiceTitan as a subject matter expert and partner with our business stakeholders, as well as our partner companies, to meet business needs by owning requirements optimization for the system. This includes understanding the baseline business needs, ensuring the requirements translate to system configurations, working with other technology stakeholders to ensure the configurations are deployed, managing relationships with vendors and across the business, ensuring data integrity, building and managing workflows, and helping our partner companies onboard their ServiceTitan functionality to effectively utilize the platform. This role will act as the primary point of contact for all ServiceTitan related business requirements within our organization; and will work closely with all technology and business stakeholders to achieve full adoption across our enterprise. 

Responsibilities: 

  • Own the business analysis and requirements mapping for operational and technical functionality of ServiceTitan
  • Manage relationships with Cobalt team members, Cobalt partner company leaders, and vendors
  • Be the ServiceTitan configuration subject matter expert, who will own translating business needs and requirements to system functionality, ensure data is mapped to the correct fields, and define user personas
  • Help onboard all partner companies (existing and newly acquired) to the ServiceTitan platform
  • Lead post-tech stack implementation support and development
  • Expert ServiceTitan SME - Own the outcome for ServiceTitan related work and demonstrates themselves as the true subject matter expert at Cobalt
  • Excellent Project Manager - Own schedules and timelines related to the implementation of required ServiceTitan functional and technological changes
  • In-House Systems Expert
  • Supports OpCo CEOs and leadership and provides the best onboarding experience possible
  • Demonstrates continuous improvement by refining training methodology and effectiveness

Requirements: 

  • Brings 3+ years’ experience as a Subject Matter Expert with ServiceTitan implementations
  • Leads & influences without authority
  • Structured problem-solver & communicator
  • Able to independently prioritize and take action
  • Builds trust in complex team environments
  • Has the ability to own the process
  • Possesses grit & accountability
  • Ability to travel up to 50% of the time

What We Offer:

  • Competitive base salary - The actual offer will be based on a variety of factors, including experience.
  • Generous PTO policy & paid holidays
  • Comprehensive benefits package including health, dental, and vision insurance
  • 401(k) with company match
  • Professional development opportunities
  • Dynamic, growth-oriented work environment

 

 

 

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