Fullstack Software Engineer (Support & Triage Focus)

The Team

At Coderoad, we're more than just a software development company—we're your gateway to the global tech world. Whether you're looking to skill up or level up your career, we offer the challenges you’ve been searching for.

We provide end-to-end software development services and give you the opportunity to work on exciting, real-world projects in a supportive environment. Whether it's staff augmentation, dedicated IT teams, or general software engineering, we have opportunities for everyone to challenge themselves and take their career to the next level!

Location: LATAM (Remote)

Time Zone: East / West Coast overlap required

Role Overview

As a Fullstack Software Engineer, you will be the critical bridge between our users and our technology. This is a unique "growth-track" role: you will start by acting as a code-level investigator—diving into the codebase to triage bugs, deploy fixes, and support our users.

The Path Forward: We are looking for a developer who wants to master our client's platform from the inside out. Once you have built a deep understanding of our product and architecture through technical support and triage, you will transition into a core Fullstack Engineering role, contributing to major feature development and system architecture.

• Technical Triage & Investigation: Act as the primary technical point of contact, moving beyond surface-level symptoms to perform root-cause analysis within our Python and TypeScript codebase.

• Bug Fixing & Feature Support: Write and deploy code to resolve issues, manage minor updates, and collaborate with senior engineers for code reviews and approvals.

• Escalation & Documentation: Manage the hand-off of complex issues to specialized engineering teams by providing clear documentation and reliable reproduction steps.

• Observability: Own the health of our systems by managing Grafana dashboards and automating analytics reports to keep stakeholders informed.

• Continuous Learning: Proactively learn stack to transition from support-based tasks to full-scale feature development.

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related technical field.

• Experience: 3+ years of professional experience in software development . Experience in a role that blended development with technical support =.

• Technical Stack: Proficiency in Python and TypeScript. You should feel comfortable navigating both frontend and backend environments.

• Communication Mastery: Excellent verbal and written communication skills. You must be able to translate complex technical issues into understandable language for customers and internal stakeholders.

• Problem-Solving Mindset: A "detective" approach to engineering—you enjoy the challenge of finding the "why" behind a bug rather than just applying a quick fix.

• Version Control: Experience collaborating within modern engineering teams using Git-based repositories and standard PR workflows.

Preferred Qualifications:

• AWS Ecosystem: Experience building or managing services within Amazon Web Services.

• Data & Observability: Proficiency with Grafana or similar monitoring tools and an interest in automating operational reports.

Healthcare Domain: A passion for healthcare technology and an interest in how software can improve patient outcomes.