Creative Operations Support
About Us
Codeword is a communication agency that helps brands create breakthrough comms, content, and community experiences.
We’re a fast-moving team of writers, editors, designers, strategists, videographers, PR mavens, and even a few traditional marketers.
Our incredible roster of global brands trust us to launch their startups, run multi-channel campaigns, grow their user bases, and lead comprehensive PR and marketing initiatives. We're storytellers and brand engineers, and we love big ideas that serve a real purpose.
Codeword is a remote-first agency, with physical offices in NYC and SF that we won’t make you visit.
About You
- 5–8+ years of experience in project management, strategy, operations, or content roles within an agency, tech company, or consulting environment.
- Comfortable acting as a “Swiss Army Knife” across projects, balancing project management responsibilities with creative and content support.
- Strong AI fluency, regularly using AI tools for research, brainstorming, content development, analysis, and workflow efficiency.
- Excellent writing and communication skills, with the ability to develop ad hoc content such as one-pagers, guides, research summaries, and internal materials.
- Proven experience managing complex projects with multiple stakeholders and workstreams, from concept through execution.
- Highly organized and detail-oriented, with strong time management and the ability to operate effectively under pressure.
- Proactive problem solver with a growth mindset, capable of identifying gaps, finding solutions, and driving work forward with accountability.
About This Role
This role sits at the intersection of project management, research, and content development, supporting a range of initiatives across our team.
You’ll help manage complex workstreams, coordinate cross-functional stakeholders, and ensure projects stay organized and on track from initial concept through delivery.
At the same time, you’ll contribute to research, positioning, and content development efforts, helping translate insights into clear materials and actionable outputs.
We’re looking for someone who is adaptable, curious, and highly organized — someone who enjoys switching between strategic thinking, operational coordination, and creative support.
What You’ll Be Doing
- Supporting research and content scoping, including landscape analysis, research, and insight extraction.
- Assisting with positioning work by designing surveys, collecting user insights, and synthesizing findings.
- Managing stakeholders by organizing meetings, creating agendas, documenting next steps, and ensuring teams remain aligned and accountable.
- Driving project management efforts, including maintaining timelines, trackers, and resource planning across multiple workstreams.
- Supporting collateral development such as educator guides, competency frameworks, one-pagers, and other project materials.
- Jumping in on ad hoc tasks, including QA, platform updates, and reviewing assets to ensure alignment with brand guidelines.
- Identifying opportunities to improve workflows and efficiencies across projects.
Your Compensation
People – that’s you! – are the heart of our business, and we believe in pay transparency.
Our budget for this role is $100K – $130K depending on experience.
Codeword Benefits
- Flexible work hours
- Minimum 20 days paid vacation annually
- 401k + financial wellness support
- Health Insurance (medical, dental, life, pet, mental health services)
- Home office allowance
- Bi-annual Wellness Credits
- Monthly Technology Credit (to offset internet / phone costs)
- Comprehensive Parental Leave Policy
A few more things you should know about Codeword
- The Codeword dream: Make good money doing work you care about with people you like.
- We love our clients (they write the checks!), which means maintaining a high bar for the creativity, smarts, responsiveness, and communication skills we offer them.
- We’re around 100 people, big enough to handle large-scale marketing programs, small enough that you’ll have an impact on our culture.
- We’re a friendly team, we look after each other, and we grow our careers together.
- We respect everyone’s personal life. After-hours emails are strongly frowned upon, night and weekend work is very rare, and employees are encouraged to pursue their side-hustles.
- We’re all grownups here, and we trust each other to get the work done, whether at home or in an office or a time zone on the other side of the world.
- We believe in defaulting to openness. Our calendars, our salary tiers, and our doors are open for all to see. (Except for secret client stuff, which we guard with our lives.)
- We’re a proud member of the global WE Communications family.
- Equal Opportunity: Codeword provides equal employment opportunity and doesn’t discriminate against employees or applicants because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
- Diversity and Inclusion: Codeword works hard to foster a diverse team and an inclusive workplace where everyone thrives.
We aren’t a traditional agency, so we like to hire people who don’t necessarily fit the agency mold or check all the “right” boxes. If you’re on the fence about applying, please do!
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