Front Office Coordinator

 

Think about Front Office differently and make a real impact

A welcoming and supportive setting where you can develop and make a real difference in the world – that’s what you’ll find at COFRA. We’re a family business, geared to creating lasting value and united by an ambition to change industries and society for the better. Aspiration and entrepreneurism are encouraged and rewarded with opportunity. Teams are diverse yet close-knit. Relationships matter. People matter.

What we can achieve together

One of our greatest strengths is our people: talented, dedicated professionals who are true experts in their field, committed to the pursuit of excellence and open to new opportunities and ways of capturing them.

We are looking for a determined and organized individual to be our Front Office Coordinator. You will join a multi-generational family business with a commitment to achieve systemic change across Liveable Cities, Responsible Capital, Clean Energy and Sustainable Food together with our management teams and mission-aligned external partners.

About the role

The Front Office Coordinator serves as the central hub for employee support and service delivery. This role combines operational coordination with a strong service orientation, acting as the primary point of contact for all internal inquiries related to IT, HR, and Facilities Management.

The coordinator takes full ownership of the front office operations, ensuring seamless service delivery through the single service desk model.

Key responsibilities include:

Service Desk and Facility Operations

• Manage and coordinate daily front office operations with a hands-on mentality.
• Coordinate and monitor day-to-day facility operations (vendor management, event handling, etc.)
• Ensure efficient handling of internal requests related to IT, HR and Facility Management through the single service desk model.
• Continuously improve processes and services within the service desk.

Scheduling and Occupancy

• Establish and manage daily schedule and occupancy planning.
• Ensure adequate staff coverage during all hours of operation.
• Coordinate leave, absence and replacement within the team.

Internal Communications and Coordination

• Function as the first point of contact for employees with service questions.
• Collaborate with IT, HR and Facility departments to ensure timely and appropriate solutions.
• Signal and forward structural bottlenecks to appropriate departments.

Quality Assurance and Service Improvement

• Oversee adherence to service standards and SLAs.
• Monitor customer satisfaction and actively follow up on feedback.
• Initiate improvement projects within front office service delivery.

Leadership & Team Coordination

• Function as deputy to team lead in absence.
• Direct, coach and support front office staff.
• Decision making in operational situations and ensuring continuity.

Administration and Reporting

• Capturing service requests and handling in the ticket system.
• Preparation of periodic reports on performance, volumes and trends.
• Report to team lead on progress, bottlenecks and improvement opportunities.

 

• Assist the Office and Facility Operations Team Lead in managing budgets and expenses related to facility operations, ensuring cost-effective utilization of resources.
• Ensure compliance with all applicable safety, health, and environmental regulations, suggesting and implementing necessary measures and conducting regular inspections.
• Be part of the Emergency Response Team as team lead.

What you bring

• 3-6 years experience, with previous experience in facility management and (informal) leadership.
• A degree in facility management, business administration, or a related field (or equivalent experience).
• Knowledge of health and safety regulations and experience implementing safety programs is desirable.
• Proficiency in using facility management software and computer-aided facility management (TopDesk) systems.
• Can anticipate potential service disruption(s), and has the ability to manage 3rd party service providers in formal fashion and hold them to our standards.
• Has practical understanding of lighting, electrical, and mechanical.
• Has practical knowledge of office management and financial savvy.
• Possesses secretarial skills and organizational sensitivity, with the ability to prioritize and multitask.
• Strong problem-solving and decision-making abilities, with a proactive approach to resolving issues.
• Excellent verbal and written communication skills, with the ability to interact with individuals at all levels of the organization.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and a commitment to delivering high-quality work.
• Fluent English and Dutch, German preferred

What we offer you in return

The opportunity itself is a great way to have a direct impact on the Group and realize potential across a multitude of areas.

COFRA offers notable benefits, including a competitive pension plan. Also, training and development is provided to all COFRA employees.

If you fit the profile, we would love to hear from you.

 

COFRA is an Equal Opportunity Employer and does not discriminate on the basis of age, race, colour, sex, sexual orientation, gender identity, religion, national origin or disability. None of this gets in the way of hiring and retaining the best people.