Desktop Support Specialist
Who We Are:
Cogent Biosciences is a publicly traded biotechnology company dedicated to developing precision therapies for genetically defined diseases. By leveraging validated biology and a rational drug discovery approach, Cogent aims to create real solutions that address the underlying drivers of disease and offer meaningful hope to patient's.
The company’s lead therapeutic candidate, bezuclastinib, is a highly selective tyrosine kinase inhibitor designed to potently target KIT D816V and other mutations in KIT exon 17. These mutations are known drivers of systemic mastocytosis (SM) and advanced gastrointestinal stromal tumors (GIST) - both serious conditions driven by oncogenic KIT signaling. Bezuclastinib is currently being evaluated in multiple registration-directed trials across Non-Advanced SM (NonAdvSM), Advanced SM (AdvSM), and GIST. In July 2025, Cogent announced that its registration-direct SUMMIT trial in patients with NonAdvSM achieved statistical significance across all primary and key secondary endpoints, and the company is on track to file its first New Drug Application for this patient population by the end of 2025. The company also remains on track to announce top-line results for its APEX trial in patients with AdvSM in the second half of 2025 and for its PEAK trial in patients with GIST by the end of 2025. The company also has an ongoing Phase 1 study of its novel internally discovered FGFR2 inhibitor, and the Cogent Research Team is developing a portfolio of novel targeted therapies to help patients fighting other serious, genetically driven diseases targeting mutations in ErbB2, PI3Kα and KRAS.
Through its commitment to precision medicine and targeted innovation, Cogent Biosciences is working to transform the treatment landscape for patients with serious and underserved diseases. By leveraging validated biology and a rational drug discovery approach, Cogent aims to create real solutions that address the underlying drivers of disease. Our culture of inquisitiveness fuels continuous learning and innovation; we challenge assumptions, ask bold questions, and embrace a mindset of discovery to uncover transformative insights.
The Role:
Launch Your IT Career with Us
This role is an excellent opportunity for someone with call center or help desk experience who is ready to advance into desktop support and broaden their technical expertise. It’s also a great fit for anyone new to the market or early in their IT career who wants to build hands-on skills in a fast-paced, collaborative environment.
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Please note: This position is onsite in Boulder, CO. It is not a remote role.
You’ll work closely with the Boulder research staff and provide additional support to our Massachusetts site and remote employees. Every day will bring new challenges and opportunities to learn. You’ll report to the Director of IT in Boulder.
- Provide exceptional IT support to local and remote staff — with an emphasis on root cause analysis, not just break/fix.
- Manage and resolve requests from the IT service desk queue with urgency and professionalism.
- Diagnose and troubleshoot hardware and software issues on Windows and MacOS devices.
- Prepare and deploy new computers, including imaging, configuration, and installation of required applications.
- Train and onboard new staff on IT systems, tools, and best practices.
- Support conference room A/V systems, hybrid meeting setups, and video conferencing tools, including Zoom and Microsoft Teams.
- Maintain accurate inventory of IT equipment and peripherals.
- Promote and model cybersecurity awareness and safe computing practices among staff.
- Collaborate on IT initiatives and contribute ideas to improve processes and services.
- Document solutions and procedures to build our knowledge base and help others succeed.
Preferred Experience:
- Enthusiasm to learn, grow, and take on new challenges as part of a collaborative team.
- Excellent communication skills — you listen to understand, explain clearly, and build trust with end-users.
- Natural curiosity and eagerness to pick up new tools, technologies, and best practices.
- Self-motivated with the ability to take initiative, work independently, and prioritize effectively, while also contributing as a reliable and collaborative team member in a dynamic environment.
- Creative problem-solving and strong troubleshooting instincts.
- A collaborative spirit and a genuine desire to help others succeed.
- Commitment to being a cyber-safe staff member and educating others on good security practices.
Qualifications:
- Some hands-on experience (through school, internships, or early career) supporting Windows 11 and MacOS devices, or experience in a Help Desk or Call Center role with a desire to advance into desktop support.
- Basic understanding of networking concepts and troubleshooting.
- Familiarity with Azure and on-premises Active Directory is a plus but not required — we’ll help you learn.
- Proficiency with Microsoft Windows 11, 365 apps, Teams, and Zoom video conferencing
- Knowledge of IT service management and ticketing tools is helpful.
- Prior experience working in scientific labs or research environments is a plus but not required.
- Ability to safely lift and move equipment (~ 30 lbs).
- Associate degree in IT (or related field), technical training, or equivalent experience (1–2 years).
Salary Range:
$32-35hr
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