Associate Director of Operations, Patient Services

Cogent Biosciences is searching for a dynamic Associate Director of Operations to join the build of the Patient Services team. The Associate Director of Operations will be responsible for providing operational and strategic support to the Exec Director, Patient Services. The successful candidate will have the opportunity to shape the build and implementation of the support service model for Cogent’s current and future pipeline. Cogent is seeking a thoughtful, innovative, operational-minded and genuinely patient-focused team member to support the building for the future service model capabilities. The successful candidate will be a strong collaborator and be able to work effectively with and balance the needs of multiple stakeholders throughout the organization. This position will have high visibility to the Market Access and Commercial leadership team as well as exposure to growth opportunities.

• Primarily responsible for assisting Exec Director, Patient Services in the design, enhancement and oversight of continuous improvement initiatives and performance monitoring of the third-party partners supporting the service model for channel and patient support operations
• Identify and address training, performance, and competency needs of partners to ensure achievement of business objectives
• Manage day-to-day patient services operations and channel partner relationships to ensure key performance metrics are met
• Primary lead to support the operations build-out of a future team that will be the central knowledge base of reimbursement and market access related information
• Coordinate with internal stakeholders in Market Access, Marketing, Legal, Medical-Safety and Commercial Operations to align service execution with strategic objectives
• Monitor and report contract KPIs with channel and patient support partners to ensure product distribution, data access/aggregation, and commercialization effectiveness
• Ensure external partners are collaborating (data exchange) such that the Cogent commercial team can track product and patient utilization patterns.
• Support the development of service model data infrastructure to ensure seamless transfer and analysis of data.
• Work closely with Market Access and Commercial Operations & Analytics CRM users to build, refine and prioritize Patient CRM requirements for pipeline products and access support
• Create, capture and report metrics that ensure all patient services programs are meeting operational targets.
• Ensure all patient support and channel activities are compliant with all applicable laws, regulations, and guidance and aligned with Cogent's policies and procedures.
• Troubleshoot payer-specific reimbursement challenges that may require escalation or partnership with other members of the Market Access team and follow through to resolution or service enhancement as appropriate
• Assist in the oversight of the channel infrastructure to support the unique needs of the patients Cogent will serve in support of label expansions or new product launches, respectively
• Participate in the assessment of service model design options to build/brand programs for future pipeline products that provides financial, educational support to patients (e.g. benefits verification, prior authorization, co-pay card, referral to foundations and triage to specialty pharmacy)

Qualifications:

• Bachelor's degree or equivalent in science or business-related field required; advanced degree (MBA) a plus
• Minimum 8 years in biotech/pharmaceuticals with at least 5 years working on/with teams responsible for reimbursement/support services experience in oncology or rare-orphan disease
• Experience managing multiple vendors providing services intended to improve the patient experience
• Working experience with both internal, and external, reimbursement and patient support operations supporting
• Knowledge of US payer coverage and reimbursement environment, CMS policies pertaining to access services as a result of the Affordable Care Act (ACA) and pharmaceutical channel dynamics
• Knowledge of regulations and laws governing the protection of Personal Health Information (PHI)
• Able to perform in a fast-paced environment generally under little supervision, able to manage multiple priorities simultaneously
• High level of commitment and strong sense of accountability
• Ability to prioritize effectively, addressing short-term needs while maintaining a focus on long-term strategies
• Superior verbal, written and presentation skills to effectively convey strategic and technical market access information/issues to executives and broader organization team members; ability to translate complex topics into clear points that can be understood by broad audiences
• Ability to travel up to 20% in each calendar year for meetings, conferences and business review
• Oncology (oral) and/or Rare Orphan Disease experience strongly preferred
• Demonstrated track record of developing and implementing comprehensive patient access and reimbursement programs from inception to fully successful operation
• Experience reviewing and refining business rules, contracts or distribution agreements with performance metrics

Salary Range:

$180,000 - 225,000 USD