Customer Support Representative Contractor- LATAM

At Coinme, we’re redefining access to financial services in a digital world. By combining the cutting-edge power of blockchain technology with everyday simplicity, we make digital currencies accessible and usable for all.

As the world's largest network of cryptocurrency kiosks, we’re breaking down barriers to crypto adoption, enabling cash-to-crypto transactions at over 40,000 locations nationwide. Whether it's through our seamless mobile app, secure digital wallet, or integrations with Decentralized Finance (DeFi) services, Coinme is empowering individuals to store, trade, and pay with their money—on their terms.

We’re big enough to lead the charge in decentralized finance but small enough that your ideas will make waves. Every role at Coinme contributes to building a financial future where everyone has the tools to thrive. At Coinme, your growth fuels our mission. Together, we RISE.

Position Description:

As a Customer Support Representative Contractor, you will play a key role in enhancing our support operations by addressing incoming inquiries and resolving backlogged customer requests. The ideal candidate is passionate about delivering exceptional customer service, with a strong understanding of support best practices and a commitment to upholding Coinme’s promise of outstanding customer care in every interaction.

Objectives:

• Provide awesome support to customers by answering inbound customer service requests and inquiries via chat and emails, and scheduled phone calls
• Identify customer needs by asking probing questions and addressing them appropriately
• Build rapport with our customers and encourage them to return
• Track customer inquiries and monitor key customer support metrics
• Track service requests and provide insights to product teams
• Identify trends of product issues

Minimum Requirements

• Minimum 2 years of excellent customer service/support experience in a technology and or financial environment
• Ability to effectively communicate in English
• Able to work autonomously 
• Self-starter with a positive, team-oriented attitude
• Proficient in customer support via phone, chat, and email/cases
• Strong interpersonal and clear communication skills for internal and external stakeholders
• Effective time management and multitasking abilities
• Emotionally mature, patient, and adaptable in a fast-paced setting
• Genuine passion for delivering exceptional customer support
• Enthusiasm for technology and digital currency innovation
• Metrics-driven mindset with a commitment to continuous improvement
• Familiarity with Customer Support CRMs
• Competence in using G-Suite (Gmail, Google Docs, Sheets, etc.)

Preferred Requirements

• Fintech or crypto app customer support experience
• Experience working with Intercom
• Knowledge of Bitcoin and other cryptocurrencies
• Personal interest in Bitcoin or other crypto assets

Contract Terms

• This is a temporary contract that is expected to last nine months
• Contractor must be available to work from 7:00am to 3:30pm PDT, Thursday through Monday
• Contractor must have reliable high speed internet and their own PC or laptop
• Available to candidates located in Latin America