ACCOUNT MANAGER, US

Coin Metrics is the leading provider of crypto financial intelligence, offering network data, market data, indexes and network risk solutions to a wide range of market participants and observers . Since 2017, we have served the industry by offering granular data and insight dashboards that surface both blockchain and market trends. Our aim is to help builders as well as investors create new and sophisticated markets that are transforming how the world understands value. Our service is unique, our history is deep, and our market position gives us a front-row seat into the evolution of not just a new industry, but also its impact on global finance.

Coin Metrics puts unparalleled insight and accuracy into crypto data and analytics so that companies can accelerate value creation and minimize risk. Just as crypto markets are expanding, so are we. If the below job description sounds like it was written for you, get in touch!

YOUR PURPOSE

Coin Metrics is recruiting an Account Management professional to join our team in the United States.  Our Account Management team is responsible for management of our current client base, revenue production through upselling products and the renewal process, management of customer interactions and advocacy of our customers. 

YOUR VALUE

• Develop and maintain strong relationships with clients, acting as their primary point of contact.
• Understand client needs, goals, and challenges within the industry and offer tailored solutions.
• Provide ongoing support to clients, ensuring their satisfaction and long-term partnership with the company.
• Develop and execute account strategies to drive client engagement and adoption of our products.
• Identify opportunities for upselling and cross-selling additional services or features.
• Work closely with clients to ensure they are maximizing the value of our offerings, providing guidance on best practices.
• Collaborate with internal teams (e.g., product development, marketing, and customer support) to ensure the successful delivery of client projects.
• Act as a liaison between clients and internal teams, communicating client requirements and feedback.
• Monitor project timelines, budgets, and deliverables to ensure client expectations are met.
• Educate clients on emerging trends, technologies, and opportunities within the space.
• Regularly report on account performance, including client satisfaction, revenue growth, and product usage.
• Analyze account data to identify trends, risks, and opportunities for improvement.
• Provide clients with detailed reports and presentations on their account status and performance.
• Lead the onboarding process for new clients, ensuring they have a smooth and successful start with our products.
• Conduct demos and training sessions and webinars to educate clients on how to use our platform effectively.
• Provide resources and support to help clients navigate the decentralized ecosystem

YOUR EXPERTISE AND EXPERIENCE

• Strong knowledge of the cryptocurrency market, blockchain technology, and related products and services.
• Proven track record of identifying opportunities for upselling and cross-selling additional services or features.
• Experience in managing and growing client accounts, meeting sales targets, and driving revenue growth.
• Excellent interpersonal and proactive communication skills, with the ability to build rapport and influence key stakeholders.
• Strong negotiation and problem-solving abilities, with a focus on delivering exceptional customer satisfaction.
• Self-motivated and results-driven team player, with the ability to operate with a sense of urgency 
• Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software (Hubspot preferably) and other relevant tools for account management and sales tracking.
• Basic understanding of APIs  
• Bachelor's degree in Business, Finance, or a related field. An advanced degree is a plus.
• Willingness to travel as needed to meet with clients and attend industry events. 
• Experience in account management, preferably in the cryptocurrency or financial technology industry.

LIFE AT COIN METRICS

Coin Metrics is a dynamic and fast-paced organization with a global team. We are united by our OPEN core values: Open, Pioneering, Elucidating, and Neutral. Our employees are empowered to prioritize what’s best for our products, customers, and team members.  At Coin Metrics, we are not just a participant in the digital finance arena but a leader, working to shape the industry’s trajectory. We are a group of ambitious thinkers constantly encouraging one another to think creatively, innovate, and learn while reshaping the industry. We strive to push boundaries and innovate with the bigger picture in mind, working diligently towards a future where our efforts have a lasting impact.

Join us as we  continue to push boundaries and innovate with the bigger picture in mind, working diligently towards a future where our efforts have a lasting impact.

Other benefits of working at Coin Metrics include:

• Competitive salary, 401(k) retirement plan or pension depending on location, bonus and options plans
• Comprehensive benefits offerings (regionally specific) 
• Opportunities for professional development 
• Remote or hybrid work options 
• Paid time off
  
  

Coin Metrics is an employer committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links.  Additionally, Coin Metrics participates in the E-Verify program where applicable, as required by law. 

Coin Metrics is also committed to providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hr@coinmetrics.io and let us know the nature of your request and your contact information.