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Deployment Engineer

Remote, United States

Are you passionate about pioneering the next wave of human-robot interaction? Do you thrive in dynamic environments and enjoy the hands-on deployment of cutting-edge technology? If you're driven by innovation and eager to play a pivotal role in bringing collaborative robots (cobots) to diverse settings, we invite you to join us at Collaborative Robotics as a Deployment Engineer. This role is a golden opportunity for those with a strong technical background alongside a customer-centric approach, ready to tackle challenges head-on and create a scalable deployment playbook. As a linchpin between engineering, go-to-market, and client operations teams, you'll turn customers into passionate cobot advocates and grow with us as we expand our reach.

Collaborative Robotics is a team of innovators and builders redefining the future of human-robot interaction. We are working to realize a world where robots are a trusted extension of your surroundings. They work, adapt, and react around you. Not the other way around.

We're hiring virtually in the US, with a preference for the Pacific Northwest area of the US, and requirement of close proximity to a major airport. Willing and able to travel 75-85% of the time.

Key Responsibilities:

  • Deliver exceptional deployment support, setting new benchmarks for customer satisfaction.
  • Lead the onsite hardware and software testing of cobots, ensuring optimal performance.
  • Identify, document, and troubleshoot issues, enhancing system reliability and user experience.
  • Conduct parts replacements and robot retrofits, maintaining high operational standards.
  • Build and maintain customer relationships based on trust, reliability, and mutual success.
  • Prepare and verify site readiness for cobot deployment through detailed checklists and testing.
  • Document operational and technical troubleshooting specs, building a foundation for excellence.
  • Partner with Program Manager to ensure consistent customer communication and project progress.

Minimum Qualifications:

  • Bachelor’s Degree in Engineering (Mechanical, Electrical, Industrial) or Supply Chain Management.
  • A customer-first mindset with proven success in building positive relationships.
  • Experience collaborating with cross-functional teams to achieve shared goals.
  • Proficiency in Linux, Python, and Git or equivalent version control tools.
  • Hands-on experience in electrical and mechanical debugging.
  • A data-oriented approach, with skills in data visualization or presentation.
  • Willingness to travel (90-100%) for on-site deployments.
  • Highly motivated, excellent communicator, thriving in fast-paced and collaborative startup environments.
  • Previous experience deploying and integrating systems into logistics, healthcare, or manufacturing industry.

Preferred Qualifications:

  • Experience with ROS or similar robotic operating systems.
  • Comprehensive understanding of both hardware and software in complex robotic systems.
  • Basic networking skills, including familiarity with WiFi and VPN.
  • Ability to automate repetitive tasks, improving efficiency and reliability.
  • Skilled in creating detailed operational workflows, training materials, and documentation.
  • Prior experience in managing pilot programs or deploying robotic systems.
  • Background in customer success or support, with a strong track record of direct customer engagement.
  • Innovative problem-solving skills, with a history of streamlining deployment processes.

The annual base salary range for this position is $105,000 - $145,000 plus equity and comprehensive benefits. Our salary ranges are determined by role and experience level. The range reflects the minimum and maximum target for new hire salaries for the position in the noted geographic area. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Collaborative Robotics is committed to a diverse and inclusive workplace. Collaborative Robotics is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let your recruiter know.

To all recruitment agencies: Collaborative Robotics does not accept agency resumes. Please do not forward resumes to our employees. Collaborative Robotics is not responsible for any fees related to unsolicited resumes.

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