New

Senior Manager, Operations

Jersey City, New Jersey, United States

Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status, please contact our Talent Acquisition Team.

 

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, SGC and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Canada, Hong Kong, Paris, Shanghai, and Tokyo.

We are looking for a Senior Manager to lead our Operations teams at our Jersey City, NJ facility. In this role, you will lead all operations from before collectibles arrive to our facility, to how they are inventoried, processed, stored and ultimately shipped. Each step of this process (except graders) will report into your org. As a key leader in our operations team, you will partner with other leaders across Collectors including operations, product, engineering, real estate & facilities, customer support and sales teams

Our ideal candidate is a collaborative, change management leader with the ability to drive an organization towards ambitious Key Performance Indicator (KPI) measurements by setting priorities and resourcing plans that support an integrated business strategy. 

This position will report into the Director of Operations and will be required to work out of our office in Jersey City, NJ.  

What You'll Do:

  • Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost
  • Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year
  • Own/deliver on Safety, Quality, Productivity, Throughput, and service  KPI’s
  • Provide production planning, coordination, and goals to establish an effective work plan for the operation
  • Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach
  • Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions
  • Work cross-functionally with the people team (site lead) to enhance staff skills and create a rewarding, fulfilling work environment
  • Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective
  • Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions 
  • Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

  • 8+ years of proven operational and leadership experience with a record of delivering results in Operations as Senior Manager/Manager of operations in light manufacturing, warehousing, or fulfillment center type roles
  • Demonstrated ability to drive business performance in process, logistics, quality,, and customer service excellence
  • Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
  • Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
  • Collaborative and reliable leader that takes a data driven approach to problem-solving with a strong process focus for continuous improvement
  • Experience with change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same

Salary Range: The salary range for this position is $129,000 - $160,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us: 

  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
  • Vacation: All salaried employees are eligible for flexible time-off.
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions 
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities 

 

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors.com/careers.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Which of these platforms influenced your decision to apply?
Select...
While collecting is not a requirement for job opportunities, we love learning about what is of interest to you in the hobby. Tell us what you collect! *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Collectors’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.