Senior Desktop Support Specialist

About our Company:

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix^SM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges.  We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position

We are seeking a Senior Desktop Support Specialist, providing exceptional customer service and advanced technical support to our internal customers. This role requires a strong technical background and excellent problem-solving skills to ensure timely resolution of complex issues across Windows, macOS, mobile platforms, servers, networks, workstations, and applications.
We're looking for a reliable, personable, adaptable, and motivated technician who will serve as an escalation point for challenging desktop, application, and hardware issues while providing comprehensive monitoring and management support services. Our small, tight-knit IT team seeks an employee who fits well with our growing culture and is looking for a position that isn't boxed into being just a desktop tech or network tech—you'll be called upon to use every tool in your technical arsenal.
The ideal candidate possesses a well-rounded technical skill set, can adapt to a wide array of computer environments and end user personalities with a positive, and will work closely with other IT teams to maintain a secure, efficient, and high-performing IT environment.

What You’ll Do Daily

• Handle trouble tickets, create tickets in system, and follow up on resolution.
• Escalate and resolve complex desktop, application, and device issues.
• Diagnose hardware and software using remote tools and schedule onsite calls.
• Support Microsoft 365, Intune, Autopilot, and other enterprise applications.
• Install and configure computer hardware and software equipment.
• Manage Active Directory accounts, group policies, and user permissions.
• Perform system maintenance, patching, updates, and security measures.
• Use PowerShell scripting and automation tools to streamline processes.
• Maintain IT asset inventory and track hardware lifecycle.
• Handle user onboarding/offboarding and account provisioning/de-provisioning.
• Document procedures, maintain logs, and identify improvement opportunities.
• Research and recommend new technology solutions.
• Collaborate with IT teams and vendors on complex issues and projects.
• Provide occasional after-hours support for high-priority situations.
• Multitask effectively in a fast-paced environment.

What Makes You a Good Fit (Qualifications)

• 6+ years of desktop support, IT helpdesk, or technical support experience with increasing responsibilities.
• Core technical expertise: Windows and macOS administration (3+ years), Active Directory management, PowerShell scripting, and troubleshooting complex hardware/software issues.
• Platform proficiency: Microsoft 365 administration (Exchange Online, Teams, SharePoint), Intune and Autopilot deployment, remote access tools (ScreenConnect, Desktop Central), and familiarity with SSO platforms, Zoom, and Box.
• Strong customer service orientation with excellent communication skills and ability to handle high-pressure situations while maintaining a professional demeanor.
• Analytical problem-solver with strong troubleshooting abilities and attention to detail.
• Highly organized and adaptable with experience in IT asset management processes and ability to multitask in changing priorities.
• Flexible availability for extended or weekend hours as needed for projects and urgent issues.

***Applicants must be authorized to work for any employer in Canada. We are unable to sponsor or transfer sponsorship of an employment visa / work permit at this time.***

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.  If you need assistance in applying for any of our open positions, please contact us at recruiting@cologix.com or call 720-940-2551. 

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Cologix’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the Confidentiality, Integrity and Availability of company and customer information systems and assets. At Cologix, information security is everyone’s responsibility. Cologix employees are responsible for:

•  Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures, and standards.
• Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards.
• Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers.
• Actively participating in Cologix’ efforts to maintain and improve information security