Back to jobs

Program Manager, Technical Onboarding

London, England, United Kingdom

Company Overview

CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.

The Role:

In this role, you will be responsible for supporting the success of our Customer’s onboarding experience, which includes both internal and external stakeholders. Your deep understanding of the Digital Shelf Service, Retail Media, Market Share, and Dataware Shares focusing on API’s, Snowflake, AWS, and DBX will significantly contribute to optimizing the overall efficiency levels within the team and organization. Your ability to handle various operational tasks will help streamline processes and enhance the effectiveness of our operations as a whole. 

What You'll Do:

  • Project Management of Onboarding Projects:
    • Assist with communicating project timelines, and deliverables, communicating with cross-functional teams to meet project objectives.
    • Maintain project documentation, including Wrike boards and spreadsheets, to track progress, communicate bottlenecks, and communicate updates to team(s).
  • Onboarding UAT:
    • Collaborate with the Customer Operations team to facilitate internal User Acceptance Testing (UAT) for new clients joining the Digital Shelf Analytics platform.
    • Ensure a smooth onboarding process by testing and verifying data accuracy, functionality, and performance of the platform.
    • Provide feedback and work closely with the engineering team to address any issues or bugs discovered during UAT.
  • Buildout of Client Channels, Assets, and Support Documentations:
    • Utilize standard templates to create and maintain client channels, assets, and other support documentation within the Digital Shelf Analytics platform.
    • Continuously improve and update support documentation based on feedback and evolving client needs.
  • Scorecard Incident Management 
    • Monitor and manage scorecard incidents, including data anomalies, technical issues, and performance discrepancies.
    • Investigate and analyze incidents to identify root causes and work with the appropriate teams to resolve them promptly.
    • Communicate incident updates to stakeholders, ensuring transparency and providing timely resolution to client concerns.
  • Onboarding Inputs and Requirements
    • PIM Integrations
      • Standard documentation updated with client and launch date
      • Webhook generated & shared in documentation with client 
    • Setup Sheets
      • Source of truth ingestion
      • Checking customer set up sheets are filled out and compliant before sending to the customer/audit on the way back in

What You'll Bring:

  • 5+ years in E-Commerce, Retail Media, Sales/Ops, or Digital Shelf Analytics
  • Strong understanding of Digital Shelf Analytics and related tools/platforms.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Basic understanding of technical processes and fluency in Microsoft and Google suites
  • Proven ability to manage multiple projects simultaneously and meet deadlines.
  • Effective communication and collaboration skills to work with cross-functional teams.
  • Self-motivated and able to work independently with minimal supervision.
  • Experience in project management and process improvement is desirable
  • Prior experience in the retail or e-commerce industry is a plus.
  • Deep understanding of the Digital Shelf Service, Retail Media, Market Share, and Dataware Shares focusing on API’s, Snowflake, AWS, and DBX.

Benefits & Perks: 

The typical base pay range for this role is GBP: £61,000 - £91,000 per year. 

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: 

  • Comprehensive private medical insurance through Axa 
  • Life insurance with a cash element
  • An enhanced pension plan
  • Monthly reimbursements for gym, phone, and internet
  • Public holidays off, quarterly Global Recharge Fridays, and a further 25 working days' holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CommerceIQ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.