Cloud Operations Engineer

The Company

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

Key Responsibilities

• Participate in L1/L2 on-call support and drive incident management to resolution
• Manage AWS/GCP IAM, access requests, VPN, SSO, and JumpCloud administration
• Support ArgoCD, GitHub, GitHub Actions, Jenkins, and CI/CD pipeline operations
• Administer Vault, PagerDuty/Oppex, Facets, Groundcover, and New Relic monitoring
• Handle configuration changes, user onboarding/offboarding, and security requests
• Support Databricks, Snowflake, Airflow, Dagster, Elasticsearch, and database operations
• Review cloud invoices and support cost optimization initiatives
• Assist with SOC2 audits, key management, and compliance activities
• Drive the rollout of New Relic and Oppex migrations across teams
• Maintain and improve operational documentation and runbooks

Requirements

• 2–5 years of experience in Cloud Operations, DevOps, SRE, or Infrastructure Support
• Hands-on experience with AWS and/or GCP cloud platforms
• Basic Kubernetes knowledge and container concepts
• Experience with IAM, monitoring, and troubleshooting production systems
• Familiarity with GitHub, CI/CD pipelines, and cloud security concepts
• Strong communication, collaboration, and problem-solving skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.