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Renewal Account Manager

Berlin, Berlin, Germany (Hybrid); London, England, United Kingdom (Hybrid); München, Bayern, Germany (Hybrid); Valencia, Spain (Hybrid)

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

  • Drive Results: We think big, work smart, and execute fast to transform the future of commerce
  • Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
  • Champion Customers: We go the extra mile for our customers to help them unlock their full potential
  • Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

 

The Opportunity:

Customer retention & expansion is the lifeblood of any SaaS business; reporting directly to the Global Head of Renewals, you will play a key role in managing the renewal lifecycle and generating cross-sell & upsell strategies in the assigned accounts within your region.  This role is critical to ensuring commercetools continues to achieve its growth objectives and combines sales skills, financial analysis and contract execution excellence.  If you enjoy a highly visible role, directly contributing towards critical company goals, apply to grow with us.
 
Your Mission:
  • Proactively develop customer retention strategies in your renewal accounts to meet or exceed your renewal targets.
  • Develop and maintain renewal pipeline and forecast for your assigned territory.
  • Develop and execute upsell & cross-sell strategies independently or in conjunction with Sales.
  • Identify & report on risks to renewals and work with cross-functional teams to keep churn to a minimum.
  • Be flexible: commercetools is a global business and renewals will occasionally be assigned outside of your home timezone.
  • Coordinate with Customer Success, Legal, and Sales to analyze customer-specific utilisation, determine appropriate new agreement terms, and generate contractual materials.
  • Engage directly with customers, escorting them throughout their renewal lifecycle while promoting commercetools value as we align on new agreement terms.
  • Provide regular renewal and new revenue potential feedback to Renewals leadership.
What you need to succeed:
  • 2+ years of professional experience in a Sales, Business Development or Renewals Representative Account Executive role in a SaaS business.
  • Comfortable navigating legal agreements and associating product metrics with contractual terms.
  • Strong analytical skills and excellent attention to detail
  • Proven time and process-management skills
  • Experience driving multiple, time-sensitive, engagements simultaneously
  • Exceptional internal coordination and customer communication skills
  • Excellent English language skills 
  • Autonomous, proactive way of working and ability to work in a team
Nice to have:
  • Experience developing and/or enhancing efficient processes 
  • Non-English language skills

 

We care about your growth and well-being

💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip 

💻 Learning & Development Budget

📚 Academy: Regular training sessions, access to Coursera and Babbel training courses

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

 

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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