Senior Total Rewards Partner

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

The Total Rewards Partner will play a critical role in developing and implementing the compensation and benefits strategy and processes for commercetools globally. In this role, you will provide guidance, support, and analytical expertise on compensation structures, benefits strategy, and incentive programs to enhance commercetools’ ability to attract, retain, and motivate talent. The Total Rewards Partner will report to the Global Director, Reward and Belonging.

This role is hybrid, with three days a week spent in our Boston office. 

Compensation

• Own and drive annual global rewards review cycles (merit, annual incentives and bonus programs, awards, etc.), including analytics, testing, reporting, and budgeting
• Perform job evaluations and analysis of roles, compensation benchmarking, and data collection to evaluate internal equity, external competitiveness, and legal compliance of global pay practices
• Provide analysis and counsel to management on compensation programs and initiatives related to pay structures, short-term incentives, pay change recommendations, new hire offers, and wage and hour regulations
• Prepare salary survey submission files, perform global job matching, be responsible for market pay system maintenance and administration, ensuring accurate market data and internal data validation
• Lead commercetools’ compensation structures build-up, refinement, and annual refresh
• Act as a main contact for day-to-day compensation matters

Benefits

• Lead the annual strategy, design, and negotiation of US health and welfare plans. Drive the renewal process, ensuring balance between premier employee experience with fiscal responsibility.
• Support the ongoing management of insured benefits across all regions, ensuring alignment with our global Total Rewards philosophy while respecting local statutory requirements.
• Conduct rigorous benefits benchmarking and cost-benefit analyses to inform plan design
• Act as the primary point of contact for global brokers and insurers, holding partners accountable for high-level service, accurate data submission, and competitive pricing.
• Identify and execute opportunities to streamline benefit administration and standardize documentation across different jurisdictions.
• Serve as the subject matter expert (SME) for regional People and Finance teams.

Equity

• Support the Total Rewards team in the design and execution of equity compensation programs.
• Lead the end-to-end equity grant process, from preparing board-ready approval materials to ensuring timely issuance and acceptance by global participants.
• Partner with Finance and Legal to maintain the integrity of the capitalization table, ensuring all grants, exercises, and cancellations are reflected accurately in the equity administration platform.
• Monitor and ensure compliance with global tax and regulatory requirements for equity awards across all active jurisdictions, coordinating with local tax advisors where necessary.
• Develop and deliver creative employee education programs that demystify private equity, helping a distributed workforce understand the long-term value and mechanics of their grants (vesting, strike prices, and exit scenarios).
• Provide leadership with modeling and "what-if" scenarios regarding dilution, burn rates, and the competitiveness of the equity pool for upcoming hiring cycles.

What Sets You Apart

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

• Proven track record leading annual compensation review cycles and designing compensation structures, maintaining cap tables, and managing the US benefits strategy.
• Intellectual curiosity, great personal integrity, and resilience.
• Ability to use good judgment, be discreet and highly trustworthy, and demonstrate ethical conduct ensuring the confidentiality of sensitive information. 
• Advanced data analytics skills, ability to work with great amounts of data with speed and accuracy.
• Minimum 5+ years of previous progressive experience in the Total Rewards function, preferably at a global scale and in the tech/SaaS environment.
• Experience utilizing compensation theory, principles, and practices to perform independent analysis of programs using market data.
• Great awareness of Total Rewards trends, and experience in working on topics of pay transparency and employee wellbeing.
• Excellent verbal and written communication skills, presentation and facilitation skills, as well as interpersonal and consultative skills.
• Previous experience in an established HRIS (SuccessFactors, Workday, Personio, etc.) is a nice to have.

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that compensation range pertains to base pay