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Application Support Specialist

4 Park Plaza, Suite 1400 Irvine CA 92614

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be. 

The Role: Under the direction of the Manager of Enterprise Applications, the Application Support Specialist is responsible for providing day-to-day support for Avanath’s enterprise application platforms, including Yardi, Ramp, and other operational systems. This role supports internal corporate and field users by resolving application issues, managing user access and property setup, and assisting with system enhancements and process improvements. The Application Support Specialist plays a key role in ensuring system reliability, user adoption, and data integrity across Avanath’s application ecosystem, while conducting all work in accordance with Avanath Capital policies and procedures.

Qualifications

  • Experience in application support, systems administration, or a related technology support role.
  • Familiarity with enterprise software platforms such as ERP, finance, or operational systems (Yardi experience preferred).
  • Strong problem-solving skills with the ability to analyze issues and follow structured troubleshooting processes.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and support requests in a dynamic environment.
  • Attention to detail and commitment to accurate documentation and data integrity.
  • Bachelor’s degree in information systems, Computer Science, or a related field or equivalent job experience.

 Key Accountabilities

The duties below are intended to describe the general nature of work performed and are not an exhaustive list.

  • Provide application support to internal corporate and field users via in-person, email, phone, and other communication channels.
  • Troubleshoot and resolve application-related issues in a clear, timely, and professional manner.
  • Manage user access, including user creation, role assignments, password resets, and access modifications, following documented approval and security processes.
  • Support new property setup and configuration activities within enterprise applications.
  • Document all support requests, actions taken, and resolutions in accordance with defined service-level expectations.
  • Identify, document, and escalate software defects, system issues, or recurring user challenges to appropriate teams or vendors.
  • Collaborate with Enterprise Applications team members to resolve complex issues and support cross-functional initiatives.
  • Review release notes, training materials, and known-issue documentation to stay current on application changes and functionality.
  • Assist with testing efforts for new functionality, modules, and upgrades, including validation and feedback.
  • Identify and communicate opportunities for system, process, and training improvements to enhance user adoption, satisfaction, and data quality.
  • Maintain working knowledge of internal business processes to better support operational needs.
  • Perform other related duties as assigned in support of the Enterprise Applications team. 

Physical Demands & Working Conditions

  • The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
  • Frequent sitting and walking.
  • Travel within the region and to other business offices and events via airline, trains, and automobiles.
  • Repetitive use of computer, keyboard, mouse, and phone
  • Reading, comprehending, writing, performing calculations, communicating verbally.
  • May work in an elevated site, may walk on uneven ground.
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

 How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
  • Growth is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Compensation Range

Compensation Range

$75,000 - $80,000 USD

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