Technical Account Manager (France)
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
As a Commvault Technical Account Manager: you are required to become a trusted advisor to Commvault’s Enterprise Customers and internal stakeholders for all things Commvault; owning the success of the customer relationship post-sale. Demonstrating the value and return on investment for customers is crucial, serving as a pivotal ‘go-to’ contact who advocates and facilitates successful customer outcomes throughout the broader Commvault organization. Success in this role requires a focus on customer success, technical outcomes, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.
We are seeking a Technical Account Manager (TAM) with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing customer relationships, mitigating churn, driving customer expansion, and enhancing customer experience through structured success plans. Some examples are delivering business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.
The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault services, driving high and responsible for Gross Retention Rate (GRR) and Net Revenue Retention (NRR).
What You’ll Do:
Customer Relationship Management:
- Build and maintain strong, strategic relationships with key stakeholders within customer organizations.
- Serve as the main point of contact, ensuring alignment between the customer’s goals and our cyber resiliency solutions.
- Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.
- Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.
Cyber Resiliency Strategy:
- Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.
- Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.
- Lead technical discussions with customer teams to ensure seamless integration and adoption of solutions that meet their complex requirements.
Customer Experience & Advocacy:
- Ensure an exceptional customer experience by providing proactive, personalized support that fosters trust and loyalty.
- Advocate for customers within the company, ensuring their feedback and needs are represented in product development and service improvements.
- Build customer advocacy by turning satisfied customers into case studies, references, and champions of our solutions.
- Act as liaison between the customer and the greater Commvault ecosystem including Customer Support, Product Management, and Development, Marketing, and Leadership.
- Build relationships with partners and other vendors within the customer ecosystem.
Drive High GRR & NRR Growth:
- Ensure high Gross Retention Rate (GRR) by maintaining strong customer relationships and delivering results that meet or exceed expectations.
- Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.
- Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.
Who You Are:
- Demonstrable experience in Technical Account and Relationship Management with Enterprise-level customers.
- Expertise in Cyber Resiliency, Data Management, and Security solutions and principles.
- Experience with cloud platforms (AWS/Azure/GCP) is preferred.
- Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.
- Successful management of large billable programs for external customers
- Strong theoretical knowledge across a broad spectrum of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus.
- Fluent French & English Language Skills
Preferred Certifications:
- Commvault Certifications
- Azure AZ900, AWS, GCP, relevant cloud vendor certifications
- Virtualization certifications (Broadcom, Microsoft, OpenShift, etc.)
- Security Cert (Security+, CompTIA, etc.)
- Commvault Certifications (Engineer, Professional and Master)
You’ll Love Working Here Because...
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, opportunity to join our Community ERGs
- Generous global benefits
#LI-SK1
#LI-REMOTE
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
For our Candidates to prioritize your security:
Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment.
If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website.
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