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Sr. Business Systems Analyst - Salesforce Sales Cloud & Gainsight (Hybrid- Tinton Falls, NJ or Ft. Lauderdale, FL)

Florida, United States of America; New Jersey, United States of America

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Please note - we are seeking candidates that are within a commutable distance to our office in either Tinton Falls, NJ or Ft. Lauderdale, FL for a hybrid work schedule

The Opportunity....

Commvault is seeking an experienced Senior Business Systems Analyst to join our dynamic Business Technology team to play a key role in supporting and transforming our enterprise systems landscape. This role provides an opportunity to partner with business functions to analyze business requirements and understand desired outcomes. As a Senior Business Systems Analyst, you will be responsible for the design, development, testing and deployment of system enhancements and new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must possess experience conducting requirements elicitation, writing user stories, creating solution designs, and building and testing system solutions that meet the business need. Strong analytical skills, problem-solving, communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success. Key responsibilities include but are not limited to the following:

 

What You'll Do... 

  • Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents.
  •  Administers and provides support for the Customer Success Management (CSM) application (currently Gainsight), ensuring optimal functionality and user experience.
  • Collaborates with the Customer Success Management team to understand business needs and configure the CSM application accordingly.
  • Supports Salesforce integration with the CSM application, troubleshooting issues and maintaining data integrity.
  • Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities.
  • Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling.
  • Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on Commvault requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements. 
  • Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance.
  • Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability.
  • Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed.
  • Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.  
  • Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality.
  • Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams.
  • Mentorship: Provide technical mentorship and guidance to junior engineers, fostering a culture of learning and growth mindset.
  • Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.
  • Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production.
  • Documentation: Properly document new features, enhancements or fixes to the product, and contribute to training materials.
  • Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI).

 

Who You Are...

  • Bachelor’s degree in Computer Science, Business Administration, Engineering, or equivalent practical experience.
  • 3+ years of business systems analysis or professional software development experience.
  • 3+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments.
  • 2+ years working with Salesforce.com.
  • Salesforce Administrator certification required.
  • Solid understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing).
  • Experience with CSM solutions such as Gainsight. Familiarity with CSM business processes and Gainsight administration preferred.
  • Experience in agile development practices.

 

Preferred Skills & Experience

  • Familiarity with any of the following systems: Salesforce Einstein, Eloqua, PowerBI, Qualtrics, Oracle NetSuite, Microsoft Dynamics 365.
  • Experience with foundational data, such as Accounts and Contacts.
  • Salesforce Advanced Administrator certification.
  • Salesforce Sales Cloud Consultant certification.
  • Salesforce CPQ Specialist certification.
  • Familiarity with ServiceNow or a similar ITSM tool.
  • Familiarity with CI/CD pipelines and test automation tools.
  • Commitment to continuous learning and professional development.

You’ll love working here because...

  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, opportunity to join our Employee Resource Groups (ERGs) 
  • Generous benefits supporting your health, financial security, and work-life balance 
  • Employee stock purchase plan (ESPP)

 

Ready to #makeyourmark at Commvault? Apply now!

 

#LI-JS1

#LI-Hybrid

 

Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.

US Pay Range

$72,250 - $195,500 USD

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

For our Candidates to prioritize your security: 

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. 

 

If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website. 

 

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