Back to jobs
New

Manager, Customer Success- (Americas)

Bangalore, India

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Overview:

 

As the Manager of Customer Success, you will be responsible for an assigned portfolio of Customers. Your role involves building and leading a team of Customer Success Managers to cultivate strong customer relationships, serving as trusted advisors, and ensuring post-sales success. The primary focus is to empower customers to achieve success with Commvault's technologies. This role is accountable for enhancing the overall customer experience from onboarding to renewals, driving positive customer sentiment and improving renewal rates (both Gross and Net). Owning the Regional Subscription Renewal business will also be a key aspect of your role. Your team will work collaboratively to deliver customer outcomes and demonstrate the value of our solutions, with key performance indicators including onboarding, adoption, expansion, and renewals.

 

What you’ll be doing..,

  • Lead and mentor a team of Customer Success Managers responsible for handling an assigned customer portfolio, fostering a culture of excellence and continuous improvement within the team structure.

  • Develop and implement comprehensive Skill Development and Training Plans for the team to enhance the customer journey and engagement quality.

  • Drive Process Improvements and Performance Metrics initiatives as advised by CS Leadership, ensuring alignment with CSM Capacity and Efficiency objectives.

  • Take ownership of customer issues within the assigned portfolio, driving resolution to meet customer needs and minimize the impact on Revenue and NPS.

  • Use data analytics and insights from CSMs and Business Systems to proactively identify Adoption, Expansion trends, and Consumption Plans.

  • Collaborate with CSMs to establish and achieve efficient Time to Value, Time to Adopt, and time-to-expansion goals aligned with Customer Journey .

  • Address sophisticated customer issues promptly, coordinating efforts across teams to ensure timely resolution.

  • Develop and deploy Playbooks tailored to customer personas, software use cases, difficulties, and priorities, driving revenue outcomes and enhancing the customer experience.

  • Supervise and track progress towards GRR/NRR/NPS goals on both individual and regional levels, using Monthly Forecast Reviews to measure performance and identify areas for improvement.

  • Ensure CSM productivity targets are met, evaluating performance based on revenue generation, engagement quality, and NPS scores across different business segments and regions.

  • Use Adoption and Consumption data as key metrics to demonstrate value to customers, establishing nurture and consumption goals for each customer in the portfolio.

  • Proactively assess Renewal and Adoption Risk, developing mitigation strategies and using Playbooks and Enablement initiatives to deliver consistent and repeatable experiences to customers.

  • Accurately forecast GRR/NRR results using Dashboards and Business Systems, providing actionable guidance and feedback to CSMs during monthly reviews

 

Who you are?

  • Proven experience in a Customer Success Management role, preferably within a Data Management SaaS company, demonstrating a strong understanding of customer needs and challenges in this domain.

  • Proven track record of leading and managing Customer Success Managers within a SaaS or subscription enterprise software company, with the ability to drive performance and foster a customer-centric culture.

  • Demonstrated capability to develop and implement strategies and process improvements, translating them into actionable initiatives and effectively track their implementation and impact.

  • Experience in leading global, distributed teams spanning different cultures and geographies, showcasing strong leadership presence and effective communication skills that inspire and empower teams to achieve common goals.

  • Adaptability to evolving business needs and the ability to navigate through ambiguity, demonstrating flexibility and resilience in complicated situations.

  • Collaborative approach to working across departments such as Product, Engineering, Account Management, Operations, and Support, as well as engaging with external partners to drive customer success initiatives.

  • Highly organized with excellent project management skills, capable of efficiently leading multiple priorities in a dynamic and fast-paced environment.

 

You’ll love working here because...

  • Employee stock purchase plan (ESPP)

  • Continuous professional development, product training, and career pathing

  • Annual health check-ups, Car lease Program, and Tuition Reimbursement

  • An inclusive company culture, an opportunity to join our Community Guilds

  • Personal accident cover and Term life cover

 

Ready to #makeyourmark at Commvault? Apply now!

 

#LI-MR1

#LI-Hybrid

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

For our Candidates to prioritize your security: 

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. 

 

If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website. 

 

Commvault's Privacy Policy

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Commvault’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.