Back to jobs
New

Senior Technical Success Manager - German, Italian, Dutch, Polish, Spanish, Portuguese

Cairo, Egypt

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

  • Commvault does not conduct interviews by email or text.
  • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

As a Sr Technical Success Manager: The role involves being a trusted technical consultant to customers and internal partners while sharing responsibility on owning the success of the overall post-sales relationship. Demonstrating the value A Technical Success Manager (TSM) is a pivotal contact who advocates and facilitates successful customer technical outcomes throughout the broader Commvault ecosystem. Success in this role requires a focus on customer success, technical goals, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.

 

We are seeking a TSM with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing technical health, mitigating risk, driving customer expansion, and enhancing customer experience through structured success plans. The ideal candidate will be highly strategic, partnering closely with customers and internal teams to ensure they realize the full value of Commvault services. A TSM will be responsible for the results of high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).

 

What You’ll Do:

Risk Mitigation & Retention:

   - Identify, document and mitigate technical risks of customers by closely monitoring customer health, technical success criteria and addressing issues before they escalate.

   - Use a proactive approach to ensure customers are continuously satisfied with the service, support, and outcomes they are achieving.

   - Conduct regular business reviews with customers to evaluate success and adjust technical strategies to reduce risk.

 

Drive High GRR & NRR Growth:

   - Ensure high Gross Retention Rate (GRR) by maintaining consistent technical health for customer environments and delivering results that meet or exceed customer expectations.

   - Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.

   - Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.

 

Strategic Partnership & Collaboration:

-Act as a technical consultant to ensure customers can align their technical stacks to Commvault solutions.

- Collaborate with internal teams, including sales, product, and escalation management, to ensure the successful delivery of customer outcomes.

   - Share insights and best practices across teams to continuously improve the customer success process and enhance the customer journey.

 

Cyber Resiliency Strategy:

   - Ability to recognize customer technical pain points or strategy gaps to bring to our sales or services counterparts for delivery

   - Stay informed on industry trends, cyber risks, and emerging cloud technologies to provide relevant insights and recommendations to customers.

   - Your ultimate goal is to bridge customer business outcomes with technical strategy and delivery.

 

Knowledge Sharing:

  • You will develop expertise in designated technology areas, enabling you to support both customers and internal Customer Success team members effectively.
  • Develop workshop materials for the customer success team to present to customers.
  • Recognize question patterns and update Commvault documentation for clarity.

 

Position Requirements

  • Minimum of 8+ Years of experience in a customer facing position driving Technical Outcomes, preferably in the Cyber Resiliency, SaaS, or Cloud ecosystems.
  • Experience with cloud platforms (AWS/Azure/GCP) is preferred.
  • Experience with SaaS Applications (M365, SFDC, etc).
  • Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.
  • Superior communication skills and proficiency with basic features of Microsoft Office, Gainsight, Enterprise-level CRM Tools.
  • Strong display of professional presentation skills to a wide audience from Admin to C-Level audiences.
  • Fluency in one of these languages is a must (German, Italian, Dutch, Polish, Spanish, Portuguese) 

 

Preferred Certifications:
- Azure AZ900, AWS, GCP, relevant cloud vendor certification

  • -Virtualization certification (Broadcom, Microsoft, OpenShift, etc.)
  • -Security Cert (Security+, CompTIA, etc.)
  • -Previous Commvault Certifications

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

 

Commvault's Privacy Policy

 

Create a Job Alert

Interested in building your career at Commvault? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Commvault’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.