Technical Success Manager

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

The Technical Success Manager (TSM) serves as a trusted technical advisor and strategic partner to customers and Customer Success team members, ensuring successful post-sales outcomes across the Commvault ecosystem. This role is accountable for driving technical health, cyber resiliency strategy, risk mitigation, retention, and expansion, while ensuring customers realize full value from Commvault solutions.

The TSM bridges customer business objectives with technical strategy and execution, owning measurable impact across Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Success in this role requires strong technical acumen, customer-facing excellence, cross-functional collaboration, and a proactive, outcomes-driven mindset.

This role is ideal for a customer-focused technical professional passionate about cyber resiliency, cloud, SaaS, and enterprise data protection, who thrives in dynamic environments and influences both customers and internal stakeholders.

Key Responsibilities

Risk Mitigation & Retention

• Identify, document, and proactively mitigate technical risks by monitoring customer health, success criteria, and system performance.
• Anticipate and resolve issues before they escalate, ensuring consistent customer satisfaction and service reliability.
• Conduct regular business and technical reviews to assess customer success, refine strategy, and reduce churn risk.
• Maintain structured success plans to track progress, outcomes, and risk mitigation initiatives.
• Use data, insights, and customer metrics to monitor success, optimize engagement strategy, and adjust execution to meet retention and growth goals.
• Partner with Sales and Customer Success to identify upsell, cross-sell, and expansion opportunities tied to customer value.
• Act as a technical consultant and trusted advisor, helping customers align their infrastructure, cloud platforms, and data strategies to Commvault solutions.
• Partner closely with Sales, Product, Support, Services, and Escalation teams to ensure seamless delivery of customer outcomes.
• Advocate for customer needs internally, sharing insights to improve product experience, customer journey, and success programs.
• Contribute best practices and feedback to continuously improve Customer Success processes.
• Identify customer technical gaps, cyber risk exposures, and resiliency opportunities to drive strategic recommendations.
• Support cyber resiliency planning by aligning customer environments with industry best practices and emerging security trends.
• Stay current on cyber threats, cloud innovation, SaaS trends, and data protection technologies to provide forward-looking guidance.
• Translate technical capabilities into business-aligned outcomes, ensuring customers understand the value of Commvault’s offerings.
• Develop deep technical expertise in assigned technologies to support customers and internal teams.
• Create customer-facing workshops, enablement materials, and best-practice guidance.
• Identify recurring customer challenges and contribute improvements to Commvault documentation, knowledge base, and playbooks.
• Mentor peers and contribute to internal knowledge-sharing initiatives.

Required Qualifications

• 5 - 8 years of experience in a customer-facing technical role driving customer outcomes, preferably in Cyber Resiliency, SaaS, Cloud, or Enterprise IT.
• Experience with Cloud Platforms (AWS, Azure, or GCP preferred).
• Experience supporting SaaS Applications (e.g., Microsoft 365, Salesforce).
• Strong background in Data Center Technologies, including:
• Storage
• Networking
• Virtualization
• Operating Systems
• Enterprise Data Systems
• Data Protection Solutions or Backup and Recovery Technology

• Strong understanding of: (must have)
• Backup & recovery for VMs, physical servers, and databases
• VMware, Hyper-V, SAN/NAS platforms
• Immutable backups, air-gap architectures, ransomware recovery

• Excellent verbal and written communication skills, with the ability to present to audiences ranging from technical administrators to executive leadership (C-Level).
• Proficiency with Microsoft Office, Gainsight, and Enterprise CRM tools.
• Strong problem-solving skills with the ability to think both critically and strategically.

Preferred Certifications & Experience

• Cloud Certifications: Azure AZ-900, AWS, GCP, or equivalent
• Virtualization Certifications: Broadcom, Microsoft, OpenShift, or similar
• Security Certifications: Security+, CompTIA, or related
• Commvault Certifications (preferred but not required)