Technical Specialist - SaaS Associate
Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Technical Specialist - SaaS Associate
The Opportunity:
The Customer Support Associate works within a team of tech support professionals sought at delivering technical solutions for Commvault’s customer base.
This customer base has a wide variety of technical ability, and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution.
Our Metallic team will work around issues related to Metallic SaaS Platform. You will deal with SaaS workload, Virtualization, database, operating system, debugging, and performance-based issues. You will serve as a source of knowledge for not only our customers but also for our partners and other internal team members.
What you’ll do…
- Good understanding of products and services provided: (SAAS to meet client’s needs). Demonstrates introductory understanding and ability and, with mentorship, applies the proficiency in a few, simple situations. Can advise people to the appropriate source for further information.
- Demonstrates basic awareness of SaaS products/services and how we differentiate ourselves from our competitors. Uses knowledge of products/services to meet client needs. Bonus of Commvault or Metallic product knowledge
- Virtualization: Validated working experience of VMware, Hyper-V, Amazon, and Azure. Basic knowledge of different Virtualization system. Be able to explain technological and commercial differences and benefits.
- Databases: Speaking knowledge of Database techniques.
- Operating Systems: Good experience of MS Windows. Bonus of Linux knowledge
- SaaS Workloads: Prior experience of Microsoft Office 365.
- Ability to use a wide range of virtual channels appropriately to connect with customers (e.g., video conference, virtual whiteboards Webex, Sandbox
Who you are?
- 3+ years of technical support experience with a bachelor’s degree or equivalent experience in Computer Science/related field or corresponding experience equalling 4-year degree preferred.
- Advanced administration and troubleshooting skills in Windows server environments.
- Validated experience with system network troubleshooting (i.e.TCP/IP, DNS, Firewalls, etc.).
- Dynamic and structured approach to troubleshooting, customer engagements and general efficiency.
- Ability to pass on technical knowledge by crafting structured learning material and explaining concepts through informal formats such as whiteboard sessions.
- Knowledge or experience with Cloud Storage
- Previous experience with backup software such as VEEAM, Cohesity or other SaaS backup products.
- Prior Security and Saas experience strongly preferred.
You’ll love working here because...
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault? Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
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