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Specialist, Content Operations

Kuala Lumpur, Malaysia

This is a fully remote role to be based in Malaysia. We will prioritise candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., Philippines, and Taiwan.

About the Job

At MoneyHero Group, our product team is at the heart of delivering exceptional user experiences across all our platforms. We are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Our culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them. Join us, and you'll be part of a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions. We don't just build products—we shape the future of personal finance in Asia.

We are looking for a meticulous and detail-oriented Web Operations Executive / Senior Executive to join our team. This role involves executing content updates and ensuring the accuracy and quality of information across our digital platforms. You will work closely with the Product Manager and other team members, taking ownership of tasks assigned through platforms like Monday.com or JIRA, and ensuring seamless content delivery and updates.

What You’ll Do?

In this role your key responsibilities will include the following activities,

Content Updates:

  • Execute content updates in the product catalog using Contentstack
  • Manage and update content in various CMS platforms such as HubSpot
  • Create and update campaign-related content in email marketing tools such as Stripo and MoEngage
  • Ensure all updates are accurate, timely, and align with the brand's guidelines

Task Execution:

  • Review briefs and tasks assigned via Monday.com, JIRA, or other project management tools
  • Collaborate with the Product Manager and other stakeholders to clarify requirements and ensure that tasks are completed to the highest standard
  • Manage links, images, and other assets in line with platform requirements

Quality Control:

  • Monitor the platform regularly to ensure content accuracy and consistency
  • Perform quality control checks on all content updates to identify and rectify errors, expired content, or dead links
  • Work with the team to maintain a high standard of content across all platforms

Platform Monitoring:

  • Regularly review the platform for content accuracy and operational efficiency
  • Report any issues or discrepancies to the Product Manager and suggest improvements to streamline processes

Collaboration:

  • Work closely with cross-functional teams, including marketing, product, and legal, to ensure content meets business objectives and regulatory requirements
  • Participate in team meetings and contribute ideas to improve content operations and workflow efficiency

In this role, we are looking for someone with

  • Experience: 1-3 years of experience in web operations, content management, or a related field.
  • Technical Skills:
    • Proficiency with content management systems (CMS) such as HubSpot.
    • Familiarity with contentstack or other headless CMS platforms.
    • Experience with email marketing tools such as Stripo and MoEngage.
    • Basic knowledge of project management tools like Monday.com or JIRA.
  • Attention to Detail: High attention to detail with a commitment to accuracy and quality.
  • Communication: Strong communication skills with the ability to work effectively with cross-functional teams.
  • Problem-Solving: Proactive approach to identifying issues and suggesting solutions.
  • Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment
  • Language: full professional proficiency in Traditional Chinese, Cantonese and English highly preferred, to work on content for the Hong Kong & Taiwan markets

#LI-Remote

What can you expect from us?
 
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
 
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

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When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group (“MoneyHero Group” or “we”), a company registered and incorporated in Hong Kong and which can be contacted by emailing jobs@moneyherogroup.com. MoneyHero Group (the “Group”), is a group of companies that provide price comparison services as well as financial services, insurance products, communications and other products and services across Asia.

Your data is stored in a range of systems and formats. These include in your recruitment file, in the Group’s HR management system and in other IT systems, including the Group’s email system.

MoneyHero Group processes a range of information collected from you. Subject to applicable law, this may include:

  • your name, address and contact details, including email address and telephone number;
  • your gender and date of birth;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, including benefit entitlements;
  • details of your marital status and dependents;
  • candidate photographs;
  • details of your bank account;
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Your personal data will be processed for the purposes of managing MoneyHero Group’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, responding to and defending against legal claims, maintaining and promoting equal opportunities within the workplace and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under applicable Data Protection Laws as necessary for the purposes of the legitimate interests pursued by the MoneyHero Group, which are the solicitation, evaluation, and selection of applicants for employment.

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Your information will be shared internally within the Group for the purposes of the recruitment exercise. This includes with members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy, internal and external auditors and IT staff if access to the data is necessary for the performance of their roles.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by MoneyHero Group to help manage its recruitment and hiring process on MoneyHero Group’s behalf.

MoneyHero Group may share your personal data with third parties in order to, obtain pre-employment references from other employers, obtain employment background checks from third party providers and to obtain necessary criminal record checks.

How long do we hold your personal data?

Your personal data will be retained by the Group for so long as the Group determines it is reasonably necessary to evaluate your application for employment. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment in accordance with the contract of employment and our internal privacy policy.

What if you do not supply your personal data?

You are under no statutory or contractual obligation to provide data to the us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.