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Fulfillment Executive

Kuala Lumpur, Malaysia

About Us


MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, and Taiwan.

 

What We Offer


You will be entitled to a competitive salary and attractive benefits, including:

  • Annual leave, birthday leave, tenure leave, international remote work leave, and more
  • Five-day work week, remote work arrangement
  • Professional trainings, career advancement and internal mobility opportunities
  • Competitive benefits including insurance and mental wellness program

 

About the Role


We're seeking a highly motivated and independent Fulfillment Executive to join our team remotely from Malaysia. You'll play a vital role in supporting our Hong Kong operations, ensuring the smooth execution of our rewards fulfillment operations. Your ability to read and write Hong Kong Cantonese will be essential for seamless communication and collaboration with our Hong Kong team. We are looking for a self-starter with a strong work ethic who thrives in a fast-paced, startup environment.

 

Key Responsibilities

  • Operational Excellence: Maintain and optimize daily operational processes related to rewards fulfillment programs, ensuring efficiency and accuracy.
  • Inventory Management: Oversee inventory levels, track movements, and ensure adequate stock to meet demand.
  • Database Administration: Manage and maintain databases utilized by both the operations and customer service teams, ensuring data integrity and accessibility.
  • Promotion & Procurement Tracking: Meticulously document and track current and past promotions, as well as all rewards procurements, disbursements, and expenses for accounting purposes.
  • Customer Service Support: Assist the Customer Service team with investigations and escalations, providing necessary information and support.
  • KPI Achievement: Contribute to team KPIs, ensuring targets are met and exceeded.
  • Reporting: Prepare reports for internal teams, providing insights and updates on operations.
  • Progress Monitoring: Track and report on the progress of activities, ensuring deadlines are met.
  • Vendor & Supplier Liaison: Build and maintain relationships with vendors and suppliers, ensuring timely delivery and quality of rewards.
  • Additional Support: Assist with ad-hoc operational tasks as needed, demonstrating flexibility and adaptability.

 

Ideal Candidate

  • Experience: At least 1 year of experience in business administration, operations, or a related field.
  • Language Skills: Fluency in written and spoken Hong Kong Cantonese is a must, along with strong English communication skills.
  • Technical Skills: Advanced proficiency in Microsoft Excel or Google Sheets, with database management experience a plus.
  • Self-Management: Proven ability to work independently and remotely, with strong self-discipline and time management skills.
  • Hustle Mentality: Embraces a startup culture and thrives in a fast-paced environment, taking initiative and ownership of tasks.
  • Organizational Prowess: Highly organized with meticulous attention to detail.
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Player: Collaborative and flexible approach to work, able to contribute effectively as part of a team.
  • Problem-Solving: Effective problem-solving skills, including decision-making, time management, and prioritization.

#MoneyHeroGroup #MoneyHero #LI-BP1 #LI-Remote

What can you expect from us?
 
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
 
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

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