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Team Leader

Manila, Philippines

About Us


MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

 

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

  • Annual leave, birthday leave, tenure leave, international remote work leave, and more
  • Five-day work week, 9 AM - 6 PM
  • Professional trainings, career advancement and internal mobility opportunities
  • Competitive benefits including insurance and mental wellness program

 

About the Job

A Team Leader in the banking sector typically oversees a team of employees who work in various banking functions, such as customer service, tellers, loan officers, or branch operations. Overall, a banking team leader plays a vital role in driving customer satisfaction, achieving sales targets, and ensuring compliance with regulatory requirements while leading a team of banking professionals effectively. Leadership, communication, sales acumen, and a strong understanding of banking operations are essential skills for success in this role. The Team Leader will report to the Telesales Manager - Banking for the Philippines and will be a part of the local management team.

 

The role includes, but is not limited to:

  • Provide team leadership and coaching.
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Provide the team with a vision of the project objectives.
  • Motivate and inspire team members.
  • Lead by setting a good example (role model) - behavior consistent with words.
  • Coach and help develop team members; help resolve dysfunctional behavior.
  • Facilitate problem solving and collaboration.
  • Strive for team consensus and win-win agreements.
  • Ensure discussions and decisions lead toward closure.
  • Maintain healthy group dynamics.
  • Intervene when necessary to aid the group in resolving issues.
  • Assure that the team members have the necessary education and training to effectively participate on the team.
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance

 

Focus the team on the tasks at hand or the internal and external customer requirements

  • Coordinate with internal and external customers as necessary.
  • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
  • Assure that the team addresses all relevant issues within the specifications and various standards.
  • Provide necessary business information.
  • Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
  • Ensure deliverables are prepared to satisfy the project requirements, cost and schedule.
  • Help keep the team focused and on track.
  • Lead by example by achieving both individual and team targets.

Coordinate team logistics

  • Work with functional managers to obtain necessary resources to support the team's requirements.
  • Establish meeting times, places and agendas.

Communicate team status, task accomplishment, and direction

  • Provide status reporting of team activities against the program plan or schedule.
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams.
  • Escalate issues which cannot be resolved by the team.
  • Provide guidance to the team based on management direction.

 

In this role, we are looking for someone with:

  • 2+ years work experience in team leading
  • Showmanship, with nothing being too detailed or hands-off
  • Great leadership skills, with ability to excite and inspire all levels of a sales organization
  • Love for sales
  • High sense of urgency and best in class work ethics
  • Entrepreneurial spirit
  • Fluent in English and Tagalog (Verbal and Written)
  • Experience with outbound sales preferred
  • Experience with foreign and local accounts preferred
  • Familiarity with non-life insurance products is preferred

Good to have:

  • Good in connecting and leading people
  • Positive and energetic leader with expertise in managing sales teams
  • Hungry with high sense of urgency
  • 100% execution-minded and result oriented
  • Entrepreneurial hands-on approach to business (lead by example)

#MoneyHeroGroup #MoneyMax #LI-CT1 #LI-Onsite

What can you expect from us?
 
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
 
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

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