Product Manager - Content Operations (English & Traditional Chinese fluency)
This is a fully remote role to be based in Malaysia. We will prioritise candidates who are based in Malaysia and do not require a work visa sponsorship.
About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., Philippines, and Taiwan.
About the Job
At MoneyHero Group, our product team is at the heart of delivering exceptional user experiences across all our platforms. We are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Our culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them. Join us, and you'll be part of a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions. We don't just build products—we shape the future of personal finance in Asia.
We are seeking a highly motivated and experienced Product Manager with bi-lingual proficiency in English and Traditional Chinese (Read/Write) to lead the content operations across our platforms. The ideal candidate will oversee content-related activities, manage a team of web operations executives, and ensure the quality and relevance of content across our websites
What You’ll Do?
In this role your key responsibilities will include the following activities,
Campaign Management:
- Review and manage requests from campaign and commercial teams to create / modify content across all channels including web, social and email
- Assign tasks and work with the team members for creating/modifying content, including T&C documents, campaign pages in the CMS, product catalogs, rewards platforms, and email tools like Stripo and MoEngage
- Oversee the management of links through tools like Rebrandly to ensure link accuracy
- Manage social media content related to campaigns and newsletters
- End to end ownership of reviewing and delivering the business requests to the corresponding stakeholders
Content Management:
- Monitor the websites daily by working with a rotating roster to ensure content is current, relevant and accurate
- Perform quality control checks to identify expired content or dead links and work with the relevant stakeholders to fix any issues
- Ensure 24x7 platform availability and accuracy by supporting the business with a rotating roster
- Work with content strategist to create any content changes in the CMS to improve the platform availability and efficiency
- Collaborate with business stakeholders to implement necessary content changes promptly
Team Leadership:
- Lead and mentor a team of web operations executives, providing guidance and support in executing content-related tasks
- Foster a collaborative and efficient work environment to ensure timely delivery of high-quality content
Stakeholder Collaboration:
- Work closely with marketing, legal, and other product teams to align content with business objectives and regulatory requirements
- Communicate effectively with cross-functional teams to ensure seamless content updates and campaign execution
In this role, we are looking for someone with
- Language Proficiency: Fluent in English and Traditional Chinese (Reading/Writing in Cantonese).
- Experience: Minimum of 3-5 years of experience in product management, webmaster for content platforms, digital comparison platforms, or a related field.
- Technical Skills: Proficiency in content management systems such as HubSpot, email marketing tools (e.g., Stripo, MoEngage), social media scheduling tools, link management tools (e.g., Rebrandly), project management tools like JIRA and collaboration platforms like Confluence
- Leadership: Proven experience in leading and managing a team, with strong organizational and project management skills.
- Attention to Detail: Strong attention to detail with a commitment to delivering high-quality content.
- Communication: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Problem-Solving: Ability to identify and resolve content-related issues proactively.
- Flexibility: Adaptability in a fast-paced environment, with the ability to manage multiple tasks and priorities.
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